Stuck on Software Update Page

[macairzoe]

Hey guys,
I was trying to do the righty by updating my Mac Air version software, It's been 2 months and it's still stuck on this screen. Have I run out of memory? Have tried a few different resets, have let it run flat but only thing I haven't done is remove battery. Not sure if this will do anything different anyway. Please help!

 

[960design]

If you can't start up from macOS Recovery
Newer Mac computers and some older Mac computers automatically try to start up from macOS Recovery over the Internet when unable to start up from the built-in recovery system. When that happens, you see a spinning globe instead of an Apple logo during startup. To manually start up from macOS Recovery over the Internet, hold down Option-Command-R at startup.

If you still can't start up from macOS Recovery, and you have a Mac that is able to start up completely, you might be able to create an external Mac startup disk to start up from instead.

macOS Recovery over the Internet, the Reinstall macOS utility, and the Get Help Online utility all require an Internet connection. If you need to connect to a Wi-Fi network, move your pointer to the top of the screen, then choose a network from the Wi-Fi status menu

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Published Date: Mar 27, 2017

https://support.apple.com/en-us/HT201314