Superdrive problem

[Lesley]

Hi there

I am new to this Forum & wonder if any-one can help me with a problem. I have an eMac - just under 2 years old - & suddenly my Superdrive has 'disappeared'. The eject button on my keyboard does nothing, & when I looked into the System Profiler/Disk Burning it says that I have no burning device.

Does this sound like a engineer job or do you think it could be that the Superdrive is working, but the eMac has 'lost it'?

Any ideas would be appreciated.

Many thanks

Lesley

 

[mad jew]

Does inserting an expendable disk help? Maybe reset the PRAM.

 

[Lesley]

Superdrive problem

Thanks - I have tried resetting the PRAM - that hasn't helped, & I cannot open the drive to insert a disc.

Thank you anyway...

Lesley

 

[efoto]

I'm not sure if having it 'disappear' is better or worse than having it break!

I was trying to do a regular backup of files last night and my in the middle of the burn I get an error from Toast:

The drive reported an error:
Sense Key = HARDWARE ERROR
Sense Code = 0x09, 0x01
TRACKING SERVO FAILURE

So needless to say, I think I have to see some AppleCare in the near future....and right during the holidays too!

For your issue you should be able to hit the manual eject button, but I can't say exactly where that is (only that it usually exists). It's commonly a pinhole sized spot where you can override the software driven eject. I doubt this will suddenly make it appear in the OS but at least you can get a stuck disc out or put one in and see if having a disc in there prompts the OS to recognize the drive.

 

[TLRedhawke]

I don't think I've ever heard of such a thing, but we'll go through the standard procedure of isolating the issue. It's an eMac, so there is a manual eject hole on the drive. Just hold open the bay door and insert a paperclip into the hole to eject the drive. Then pop a disc in it and push the door closed. If it closes, and spins, then it's not the drive at issue, but rather the OS. Patchburn is a great utility to force recognition of new drives, so give that a shot if the drive still functions, and the drive may come back to life.