Switching rear camera lenses while shooting video

[Wehrwolf]

Has anyone else experienced not being able to switch freely between all 3 rear cameras while shooting video? I noticed this soon after I got the 11 Pro as I was playing with the camera settings.

I had the video quality set to 4K 60 and noticed that if I started shooting video using the 1x lens, I could not zoom out to the 0.5x lens while shooting. The "wheel" that pops up to select the focal length has the 0.5x lens grayed out. I could, however, zoom in to 2x on the fly while shooting. Similarly, if I started shooting using the 0.5x lens, I could only zoom in to the 1x lens on the fly. The 2x option was grayed out. If I start shooting using the 2x lens, I am unable to zoom out to the 1x or 0.5x lens on the fly while shooting.

Thinking that it might be a limitation of shooting 4K 60, I downgraded the video quality to the other options in settings, but the above behavior persists at all quality/frame rates. At this point I'm not sure if this is a bug, hardware defect, intended behavior, or due to a camera setting that needs to be toggled (that isn't clear, which unfortunately is something Apple has trended towards).

This behavior occurs in the native Camera App, but also in a 3rd party camera app as well.

 

[bluedukies8]

I’m pretty sure I read somewhere about the limitations of just that, shooting 4K 60 and switching between all the rear cameras. If I change the frame rate (say to 30 or 24) then I am able to fully adjust through all three cameras.

I’d look to do a hard reset and see if that corrects the issue. If not then you would to proceed with backing up and reinstalling iOS.

Did you have or did you have the beta installed?

 

[Wehrwolf]

No beta installed. Hard reset had no effect. I should also add this behavior is present even when you uncheck "Lock Camera Lens" in Settings. I don't have another 11 Pro to compare, but my wife's 11 has the same behavior when shooting 4K 60. Can't physically switch lenses between the ultrawide/wide so the only thing you can do is digital zoom while shooting in 4K 60. I've searched for reviews of the phone to see if anyone else has noticed this and I found a total of 2 reviews where they specifically comment on being unable to change lenses on the fly while shooting 4K 60 which leads me to believe this is a limitation of the phone...

BUT ---

I also contacted Apple Support and they actually ended up escalating my case to their engineering team (for whatever that's worth). They asked me to send a video of the phone doing the behavior as well as a log dump from the phone. They are supposed to get back to me tonight.