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System crashing when external display is connected

A

alex00100

macrumors 6502
Original poster
Mar 17, 2011
469
1,227
Moscow, Russia
My new M1 pro MBP 14" has been crashing to log in screen whenever I connect a display (so not a full restart). This is a huge issue for me as all apps quit and I lose work. I simply can't go on like this. Any ideas what this could be? Any help hugely appreciated.

Code: 
{"app_name":"WindowServer","timestamp":"2022-05-08 11:08:51.00 -0700","app_version":"","slice_uuid":"8f8fcf1c-2f46-313e-b6fa-d2c29394ff08","build_version":"","platform":1,"share_with_app_devs":0,"is_first_party":1,"bug_type":"309","os_version":"macOS 12.3.1 (21E258)","incident_id":"204A68B3-B6E9-41BD-BD56-2F003B44E219","name":"WindowServer"}
{
  "uptime" : 65000,
  "procLaunch" : "2022-05-03 19:43:07.1027 -0700",
  "procRole" : "Graphics",
  "version" : 2,
  "userID" : 88,
  "deployVersion" : 210,
  "modelCode" : "MacBookPro18,3",
  "procStartAbsTime" : 289332717,
  "coalitionID" : 145,
  "osVersion" : {
    "train" : "macOS 12.3.1",
    "build" : "21E258",
    "releaseType" : "User"
  },
  "captureTime" : "2022-05-08 11:08:43.1983 -0700",
  "incident" : "204A68B3-B6E9-41BD-BD56-2F003B44E219",
  "bug_type" : "309",
  "pid" : 172,
  "procExitAbsTime" : 1564544066161,
  "translated" : false,
  "cpuType" : "ARM-64",
  "procName" : "WindowServer",
  "procPath" : "\/System\/Library\/PrivateFrameworks\/SkyLight.framework\/Versions\/A\/Resources\/WindowServer",
  "parentProc" : "launchd",
  "parentPid" : 1,
  "coalitionName" : "com.apple.WindowServer",
  "crashReporterKey" : "93C70E06-14A9-A0D0-2314-1BABBC76601D",
  "wakeTime" : 28,
  "sleepWakeUUID" : "67A75334-BD5B-418A-8620-935ECE666D61",
  "sip" : "enabled",
  "isCorpse" : 1,
  "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
  "ktriageinfo" : "VM - Fault hit memory shortage\nVM - Fault hit memory shortage\nVM - Fault hit memory shortage\nVM - Fault hit memory shortage\nVM - Fault hit memory shortage\n",
  "asi" : {"libsystem_c.dylib":["Assertion failed: (width <= _width && height <= _height), function AcquireAtSize, file SurfacePool.mm, line 163."]},
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  "faultingThread" : 0,
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    "CFBundleIdentifier" : "com.apple.framework.IOKit",
    "size" : 880640,
    "uuid" : "1d3a63f1-1f43-3ead-9815-fa086cbeda27",
    "path" : "\/System\/Library\/Frameworks\/IOKit.framework\/Versions\/A\/IOKit",
    "name" : "IOKit"
  },
  {
    "source" : "P",
    "arch" : "arm64e",
    "base" : 6666625024,
    "CFBundleShortVersionString" : "265.2",
    "CFBundleIdentifier" : "com.apple.CoreDisplay",
    "size" : 1179648,
    "uuid" : "a0987e94-80f9-3961-a251-df3a9b8776ea",
    "path" : "\/System\/Library\/Frameworks\/CoreDisplay.framework\/Versions\/A\/CoreDisplay",
    "name" : "CoreDisplay",
    "CFBundleVersion" : "265.2"
  },
  {
    "source" : "P",
    "arch" : "arm64e",
    "base" : 6643556352,
    "size" : 290816,
    "uuid" : "dc048e3b-e023-3d17-afe5-4ff3dc625608",
    "path" : "\/usr\/lib\/system\/libdispatch.dylib",
    "name" : "libdispatch.dylib"
  }
],
  "sharedCache" : {
  "base" : 6642106368,
  "size" : 3136438272,
  "uuid" : "1df3dfc1-141a-35d0-a4e5-f1e113894c6e"
},
  "vmSummary" : "ReadOnly portion of Libraries: Total=803.5M resident=0K(0%) swapped_out_or_unallocated=803.5M(100%)\nWritable regions: Total=2.7G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=2.7G(100%)\n\n                                VIRTUAL   REGION \nREGION TYPE                        SIZE    COUNT (non-coalesced) \n===========                     =======  ======= \nActivity Tracing                   256K        1 \nCG backing stores                 79.9M      243 \nCG raster data                    7312K       31 \nCG raster data (reserved)        100.5M        2         reserved VM address space (unallocated)\nColorSync                          960K       47 \nCoreAnimation                    504.7M     1469 \nCoreGraphics                      11.7M      662 \nDispatch continuations            80.0M        1 \nKernel Alloc Once                   32K        1 \nMALLOC                             1.0G      724 \nMALLOC guard page                  192K       10 \nMALLOC_MEDIUM (reserved)           1.1G       10         reserved VM address space (unallocated)\nMach message (reserved)             32K        2         reserved VM address space (unallocated)\nSTACK GUARD                       56.4M       24 \nStack                             22.2M       24 \nVM_ALLOCATE                       26.0M      550 \nVM_ALLOCATE (reserved)             640K       38         reserved VM address space (unallocated)\n__AUTH                            1859K      157 \n__AUTH_CONST                      9337K      304 \n__CGSERVER                          16K        1 \n__DATA                            8838K      305 \n__DATA_CONST                       9.9M      323 \n__DATA_DIRTY                       711K      112 \n__FONT_DATA                          4K        1 \n__LINKEDIT                       584.9M       22 \n__OBJC_CONST                      1188K      125 \n__OBJC_RO                         82.9M        1 \n__OBJC_RW                         3152K        1 \n__SLSERVER                          16K        1 \n__TEXT                           218.6M      335 \n__UNICODE                          592K        1 \ndyld private memory               1024K        1 \nmapped file                       60.3M       20 \nshared memory                     1136K       24 \n===========                     =======  ======= \nTOTAL                              3.9G     5573 \nTOTAL, minus reserved VM space     2.7G     5573 \n",
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}
}

System Profile:
Network Service: Wi-Fi, AirPort, en0
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
Boot Volume File System Type: apfs
Memory Module: LPDDR5
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: Wacom Cintiq Pro 24 Pen Hub
USB Device: Wacom Cintiq Pro 24
USB Device: Single RS232-HS
USB Device: CintiqPro 24Hub1
USB Device: USB Audio
USB Device: USB3.0 Card Reader
USB Device: CintiqPro 24Hub2
Display: CintiqPro24P, 6016 x 3384, Main, MirrorOff, Online
Display: Color LCD, 3024 x 1964 Retina, MirrorOff, Online
Model: MacBookPro18,3, BootROM 7459.101.3, proc 10:8:2 processors, 16 GB, SMC
Graphics: Apple M1 Pro, Apple M1 Pro, Built-In
AirPort: Wi-Fi, wl0: Feb  8 2022 01:51:44 version 20.90.39.0.8.7.114 FWID 01-510a2aee
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
 
H

Hadron

macrumors 6502
Apr 13, 2010
325
247
I don't have any idea what the cause is, so the first thing I'd do is check whether it's a particular socket or piece of equipment that causes it (so try a different display, a different cable, different sockets if you are using Thunderbolt, or if if you are using HDMI and have a USB-C to HDMI adapter from a previous computer try using that rather than the built-in socket,...). Maybe see whether changing display settings has any effect. Basically try to identify whether there is a specific cause, or whether it's more fundamental than that.
 
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DeltaMac

DeltaMac

macrumors G5
Jul 30, 2003
13,757
4,583
Delaware
That's your Wacom Cintiq pro 24? You could try a different connection, such as DisplayPort to TB/USB 4?
Or, could you connect the Wacom first, then launch your apps?
 
A

alex00100

macrumors 6502
Original poster
Mar 17, 2011
469
1,227
Moscow, Russia
jav6454 said:
HDMI or USB-C/Thunderbolt connection? Also, direct or via hub?
Click to expand...
Usb-C/Thunderbolt. Direct.

DeltaMac said:
That's your Wacom Cintiq pro 24? You could try a different connection, such as DisplayPort to TB/USB 4?
Or, could you connect the Wacom first, then launch your apps?
Click to expand...
Good idea, I have an HDMI port on this new mac so I can try connecting through that + USB-A through a dongle.
Hadron said:
I don't have any idea what the cause is, so the first thing I'd do is check whether it's a particular socket or piece of equipment that causes it (so try a different display, a different cable, different sockets if you are using Thunderbolt, or if if you are using HDMI and have a USB-C to HDMI adapter from a previous computer try using that rather than the built-in socket,...). Maybe see whether changing display settings has any effect. Basically try to identify whether there is a specific cause, or whether it's more fundamental than that.
Click to expand...
It's really hard, because it doesn't crash all the time, but every 5th time it does. So really hard to determine the reason. I was hoping the logs would show something.
 
jav6454

jav6454

macrumors Core
Nov 14, 2007
22,303
6,264
1 Geostationary Tower Plaza
alex00100 said:
Usb-C/Thunderbolt. Direct.

[...]
Click to expand...
That's odd, but since this is a brand new Mac, go to an Apple Store and replicate the error. A Genius might be able to diagnose it or perhaps it will reveal an issue.

To be honest, there shouldn't be an issue with the Mac crashing on a Thunderbolt and I can't think of a good one.
 
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