There has been some speculation, some fear, and some downright BAD information on this board regarding T-Mobile's policy regarding the use of the iPhone on the T-Mobile Network.
To be honest, I was not sure of exactly what their stance is... so I decided to call, and just ask, straight up.
As always, the CSR was more than friendly, and fun to talk with. I told her I was running an iPhone on T-Mobile, and I wanted to know the OFFICIAL T-Mobile Policy.
She told me that as it was a SIM phone, it would run on their network. (Given, we know that!). T-Mobiles OFFICIAL policy is that ANY SIM powered (? is that the correct term?) phone can run on their network, and they do not care where it came from. They will run it on any plan you have, or let you upgrade to any other plan you may want. Because the phone does NOT support My Favs, they cannot do that. She was also knowledgeable enough to know (and tell me) that Visual Voice Mail is also not supported at this time.
T-Mobile does NOT care whether you buy the phone from them, or use your own phone- as long as it supports a SIM card, they are good.
I had not told her my number yet, because I did not want to get into trouble. I told her that. I asked her if I should have it noted on my account that I use an iPhone, and she said it does not matter. She said that their service will tell them within 3 days that I am using an iPhone, so they DO KNOW. She said it had something to do with an audit of phone ID numbers, having to do with their warrantee service.
Here is where it gets REALLY cool. She asked me if I was on T-Zones. I said yes. She asked me how it was working. I said fine. She told me that if I have any problems, to call back for technical support. T-Mobile techs will get a phone working on T-Zones (which I did with a hack) through their Tech Support. They have techs already trained on the iPhone she told me. She said they will help with any problems getting it up and running on their network.
I found that all to be good news. I also found it interesting she was able to answer my questions straight up- she did NOT have to take time to ask a Sup, or look something up (or at least it did not seem like she did). She knew all about it, and was up on the policy.
So there you go- from T-Mobiles perspective, it is all good. How could it not be, for them?
So, we may have to worry about future upgrades breaking the unlock, but no need to worry about T-Mobile's end of things!
I hope someone else will call and confirm this. Or see if they get different answers.
dave
To be honest, I was not sure of exactly what their stance is... so I decided to call, and just ask, straight up.
As always, the CSR was more than friendly, and fun to talk with. I told her I was running an iPhone on T-Mobile, and I wanted to know the OFFICIAL T-Mobile Policy.
She told me that as it was a SIM phone, it would run on their network. (Given, we know that!). T-Mobiles OFFICIAL policy is that ANY SIM powered (? is that the correct term?) phone can run on their network, and they do not care where it came from. They will run it on any plan you have, or let you upgrade to any other plan you may want. Because the phone does NOT support My Favs, they cannot do that. She was also knowledgeable enough to know (and tell me) that Visual Voice Mail is also not supported at this time.
T-Mobile does NOT care whether you buy the phone from them, or use your own phone- as long as it supports a SIM card, they are good.
I had not told her my number yet, because I did not want to get into trouble. I told her that. I asked her if I should have it noted on my account that I use an iPhone, and she said it does not matter. She said that their service will tell them within 3 days that I am using an iPhone, so they DO KNOW. She said it had something to do with an audit of phone ID numbers, having to do with their warrantee service.
Here is where it gets REALLY cool. She asked me if I was on T-Zones. I said yes. She asked me how it was working. I said fine. She told me that if I have any problems, to call back for technical support. T-Mobile techs will get a phone working on T-Zones (which I did with a hack) through their Tech Support. They have techs already trained on the iPhone she told me. She said they will help with any problems getting it up and running on their network.
I found that all to be good news. I also found it interesting she was able to answer my questions straight up- she did NOT have to take time to ask a Sup, or look something up (or at least it did not seem like she did). She knew all about it, and was up on the policy.
So there you go- from T-Mobiles perspective, it is all good. How could it not be, for them?
So, we may have to worry about future upgrades breaking the unlock, but no need to worry about T-Mobile's end of things!
I hope someone else will call and confirm this. Or see if they get different answers.
dave