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TechTool Deluxe fried my mac......

W

wrx guy

macrumors newbie
Original poster
Jan 3, 2007
8
0
I'll just detail what happened, any and all suggestions would be helpful.

1. Ran Permission repair utility: everything checked out
2. Ran Disk repair utility: Catalog error found
3. Rebooted mac with techtool deluxe cd.
4. Enabled all tests (including volume structure test)
5. All tests check out fine save for volume structure: which is what I expected
6. prompted me to "repair" drive, clicked "ok"
7. After repair successfully completed rebooted mac
8. Kernel Panic upon reboot
9. After multiple reboots, restarted from Tiger install disk.
10. According to Tiger install disk, main hard drive is "unmounted" and un-journaled
11. Re-started again from TechTool Deluxe Cd
12. Ran Tests again (this time only Volume Structure) Passed

TechTool completely recognizes my hard drive, and everything on it (correct amount of space used etc. While OSX says I have nothing on it, and refuses to boot normally without the aid of a CD. What are my options at this point?
 
W

wrx guy

macrumors newbie
Original poster
Jan 3, 2007
8
0
TechTool Deluxe is the "utility" CD supplied when I purchased Applecare.
 
MacBoobsPro

MacBoobsPro

macrumors 603
Jan 10, 2006
5,114
6
wrx guy said:
TechTool Deluxe is the "utility" CD supplied when I purchased Applecare.
Click to expand...

I didnt know that :eek:

I cant help you with your problem though. Sounds a bit iffy. Maybe get a genius to look at. My IQ is 140 but Apple doesnt consider me a genius. :(
 
W

wrx guy

macrumors newbie
Original poster
Jan 3, 2007
8
0
Since this happened to me last night... Apple Support hasn't been open, so I haven't had a chance to contact them directly.
 
jaw04005

jaw04005

macrumors 601
Aug 19, 2003
4,571
562
AR
wrx guy said:
TechTool completely recognizes my hard drive, and everything on it (correct amount of space used etc. While OSX says I have nothing on it, and refuses to boot normally without the aid of a CD. What are my options at this point?
Click to expand...

The version of TechTool that you received with your AppleCare Protection Plan does not support 10.4 Tiger. You have effectivlely destroyed the file structure on your hard drive. There is a warning included in your support materials that details this and to contact AppleCare. You will have to format and reinstall 10.4 I suggest you contact AppleCare for further instructions. This is a known issue.

I'm assuming you have a PowerPC mac? Did you upgrade it to 10.4 Tiger or did the computer ship with it?
 
W

wrx guy

macrumors newbie
Original poster
Jan 3, 2007
8
0
I went through my support materials in my Applecare package, and there is nothing about TechTool being incompatible w/ Tiger
 
T

T-Stex

macrumors 6502
Jan 15, 2006
470
1
Pennsylvania
The thread title is misleading. I expected to see a story about sending a computer to AppleCare, and getting it returned in a worse condition. This sounds like the file structure on the HD is ruined, as jaw04005 said. You'll most likely have to reinstall Tiger. Maybe you could get the data off of the HD before you do so.
 
W

wrx guy

macrumors newbie
Original poster
Jan 3, 2007
8
0
true....but since I used the disk supplied by applecare , and had not received any info from apple about 3.0.3 being incompatible with Tiger, by the way my system shipped with.... yes, I know I should have checked for updates, but the onus is still on apple to inform people who received a disk with an old version, AFTER Tiger shipped that it would destroy their hard drive if this utility was used. :mad:

Have I learned an expensive lesson....yes. But considering what I've just lost (60% of my data was backed up) I don't really need to hear that the thread title is misleading.

My last recourse, as I see it, is to install OSX on a external drive, then buy a data recovery utility, run it, and possibly see if I can rescue any data to my 2nd Internal drive. Then Reformat the original drive, and send a couple of hours reinstalling everything.:(
 
D

dusanv

macrumors 6502
Mar 1, 2006
351
0
Sdashiki said:
Where is the APPLECARE part of this story?

your thread title leads me to believe that Apple and not YOU have done something?
Click to expand...

Are we reading the same thing here? APPLECARE supplied the tool that fried his disc. I don't see what he had done wrong.
 
spork183

spork183

macrumors 6502a
Jul 30, 2006
878
0
http://docs.info.apple.com/article.html?artnum=301353

Gotta love it. Apple knew in April 2005 that any version of Techtool deluxe below 3.0.4 would trash volume structures in Tiger. I went through the same thing with the imac I bought in May 2005. You'd think that might have been a prime concern when shipping applecare... They get many things right, and quite a number wrong.
 
TheSpaz

TheSpaz

macrumors 604
Jun 20, 2005
7,032
1
Why didn't you just run Disk Utility to repair the error?

1. Boot from the Mac OS X Install CD.
2. Launch Disk Utility from the Menu.
3. Repair said disk.
 
simontarr

simontarr

macrumors 6502
Sep 4, 2006
414
0
England
To me, this is totally wrong of Apple. Doesn't eveyone think it's slightly ironic that they are supplying Applecare users with software that's going to make your Mac in an even worse state than it was before??
 
N

noaccess

macrumors 6502
Jun 11, 2005
445
1
[noob alert]

OK, this may be totally useless, since I don't know anything about file structures and that, but I was thinking that maybe that older version of TechTool might have modified the volume to a state that made the data on it accesible only by OSX Panther (since, I presume, that's what TT 3.0.3 was compatible w/).
If this is the case and (by some chance) I'm not talking total B$ here, wouldn't archive & installing Panther on that volume restore functionality and access to the data? And if that works, then a simple upgrade to Tiger could get everything back to what it was before the whole disaster.

[/noob alert]
 
W

wrx guy

macrumors newbie
Original poster
Jan 3, 2007
8
0
Why didn't you just run Disk Utility to repair the error?

1. Boot from the Mac OS X Install CD.
2. Launch Disk Utility from the Menu.
3. Repair said disk.
Click to expand...

Actually, that was one of the 1st things I tried, problem was that it refused to "recognize" the drive. It appeared on the list, but grayed out.

OK, this may be totally useless, since I don't know anything about file structures and that, but I was thinking that maybe that older version of TechTool might have modified the volume to a state that made the data on it accesible only by OSX Panther (since, I presume, that's what TT 3.0.3 was compatible w/).
If this is the case and (by some chance) I'm not talking total B$ here, wouldn't archive & installing Panther on that volume restore functionality and access to the data? And if that works, then a simple upgrade to Tiger could get everything back to what it was before the whole disaster.
Click to expand...

Unfortunately, I don't have a copy of panther laying around. What I did though, was drive over to my brothers house (he has my old G4), start my machine in TDM (target disk mode) and try to see if my data was there in any form.

End result of this wonderful experience is that I had to wipe the drive, and do a reinstall. Between all the machines I use, I only really "lost" about 10% of my data, but still....it's a pia.

My next step is to partition my 2nd internal drive, and back up to an image there. (through a 3rd party app, or whenever Leopard comes out) so I'll never be caught with my pants around my ankles by apple again.

P.S., the only "constructive" thing I got out of this from apple & applecare, was techtool deluxe 3.0.4., and something that might technically be considered an apology.
 
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