hi everyone!
i'm writing and sharing my experience with moxiware.
i made an order online for the apple pencil magnet and the pencil holder. i paid for the shipping with tracking number. it was supposed to arrive 2-5 days before thanksgiving. alas, thanksgiving happened and no package arrived or even an email with the tracking number. i emailed them following up my order and they said that the dock wont be available till end december, so they'll ship it by then. IT WAS NOT STATED IN THEIR WEBSITE DURING THAT TIME. so i told them to send the pencil magnet instead. i opted not to order with the tracking number. more than 8 days has passed and still nothing. i keep asking them for an update and all they give me is a short and cold reply:
"Hi,
It should arrive soon.
Thank you,
Martin
www.moxiware.com".
i told them to send me a receipt of some sort to prove that it was sent already but they never did. i told them i have not received anything yet and i am so annoyed already. they said they will be sending it again. another week has passed and still, nothing. i emailed AGAIN for a follow up and they said "we will be sending again".
so is this some kind of delaying tactic of theirs? the customer service emails seem that they don't care at all! i told them i lost interest already and just give me a refund. their reply: "it will take a week".
honestly right now, i don't care if they don't give me a refund or if i don't receive the package at all. i just want everyone to know how they handle their customers. and i do hope MOXIWARE gets to read this.
order at your own risk, everyone!
i placed the order NOV 19 2015 and it's already DEC 15 2015. all i paid for was a bunch of lies and lousy customer service.
from their website:
US and Canada:
- Standard Shipping: From 7.95$ - No Tracking (5 - 8 Days)
- UPS Shipping with Tracking: From 10.95$ across the US and Canada (2 - 5 Days)
International:
- International Air standard Shipping: Starts at 8.95$ - No Tracking (6 - 12 Days)
- International Air standard Shipping with Tracking: from 15.95$ - (6 - 10 Days)
- International Express with Tracking: Starts at 32.95$ (4 - 7 days)
i don't live in PLUTO FOR CRYING OUT LOUD!!!
moxiware, martin, you are very disappointing. i hope everyone gets to read this.
-rfa
phoenix az