Text message thread

[Disp902]

I have a question that I was hoping someone may be able to help me out with.

Here is the scenario. I am a part of an organization, and we receive alerts to our phone via text message. The text messages come from an email address. The dispatcher that is sending out the alert, is the one who we receive it from ie jsmith@abc.com.

The problem is that we could get messages from 15 different people, therefore having 15 different text message threads (one for each individual person). I tried to create a contact in my phone "Alert" and add all of the email addresses under one contact and hoped that all alerts would go into one thread from "Alert" but that didn't work (it still made individual threads). Group messaging is turned on in my phone, if that matters at all.

Any and all help would be appreciated.

Thank you

 

[simonsi]

Confused...the messages come from a single email address in your first paragraph but from several email addresses in the 2nd paragraph...?

I get text message alerts from several organisations via an email-to-SMS portal, the sending number is the same so a single contact does what you would describe and groups them all together.

 

[Disp902]

Confused...the messages come from a single email address in your first paragraph but from several email addresses in the 2nd paragraph...?

I get text message alerts from several organisations via an email-to-SMS portal, the sending number is the same so a single contact does what you would describe and groups them all together.

I apologize for the confusion. The email address changes depending on who is doing the dispatch. It comes from their individual work email. There would be a total of 35 possibilities it would be. I created said contact with all 35 addresses but it doesn't seem to work. Wasn't sure if I was missing something.

I appreciate your reply.

 

[Thor_1]

Can't help with the iOS app, but if using outlook, can you create an org email box and have users send from there? It should be from the same name each time.

 

[simonsi]

I apologize for the confusion. The email address changes depending on who is doing the dispatch. It comes from their individual work email. There would be a total of 35 possibilities it would be. I created said contact with all 35 addresses but it doesn't seem to work. Wasn't sure if I was missing something.

I appreciate your reply.

Ah - is the "Alert" contact the only place in your contacts those email addresses exist? If so I don't know why that wouldn't work. If they also exist in individual contact cards then it wouldn't

 

[Disp902]

Ah - is the "Alert" contact the only place in your contacts those email addresses exist? If so I don't know why that wouldn't work. If they also exist in individual contact cards then it wouldn't

That is the only contact they are in... Oh well . I thank you for your time anyways.

 

[AZhappyjack]

I had a similar situation, but our call out alerts came from phone numbers as a text message. I was able to create a single contact "Work Pager", and add the phone numbers... then set an alert from that contact. It looks like that's what you tried to do, but mine worked well.

Not sure if it's an inherent difference in how email vs SMS vs iMessage works... but if all of the email addresses are associated on a single contact, it should work for you. I know it does get strange if the contact point (email address or phone number) is associated with different entries in the Contacts app.

 

[EJ8]

Are you sure the texts are coming from an email address? I didn't think that was possible unless it was an iMessage. Is there an underlying phone number sending the text that just shows the sender's email address?

 

[C DM]

Are you sure the texts are coming from an email address? I didn't think that was possible unless it was an iMessage. Is there an underlying phone number sending the text that just shows the sender's email address?

Texts (as in regular SMS and not iMessage ones) can typically be sent to email addresses and received from emails as well.