I hit that lottery also, just waiting for new MBP to arrive. I will let you know though in case you have not yet started the process, it takes a little while longer than simply ordering like you would do online. You will need to be patient I'm sorry to say. Here is what I experienced; again I am not mad at all, just wish it was a slightly more efficient process, but this is to inform those who have not yet had this experience.
Following discussion regarding repair or replace, we decide to replace, but b/c I read a rumor or two somewhere
I asked if I could hold off (this was a month ago and I was on vacation) until wwdc to order the MBP replacement. Well my day arrived a week early, so I emailed the powerbook specialist Tues June 5 at 1PM, he is in texas so it is an hour earlier there. He never returned my email that day so I called at 5PM and placed with him by phone. He said he could not place MBp order until they had tracking numbers for my return powerbook.
I waited until weds at 3:30pm just for fedex to send shipping labels by email, which is a bit annoying and delayed. Thursday at 8am I went to fedex (in Philadelphia, so this is not some tiny city) dropped off the powerbook and got tracking number and contacted appl. However it is not just tracking they want, but rather that it has been shipped, which does not appear on the fedex screen until 6pm. Thus appl specialist is gone. Fri at 7:30 am, which is 7:30pm in friday in shangahi, the order is placed and sits quietly until this morning, where presumably it is being built, but the appl order status only says not yet shipped.
so key points:
1) remember shanghai is 12 hours ahead.
2) the process is a bit lengthy compared to going on the web and ordering.
3) ask for a tracking number or you will have no clue where the order is b.c it does not get listed under your account, but rather the apple specialist.
I hope this helps, feel free to PM me as I might not see this thread.
