Ok Apple Experts I really need your help here!! So my Dad has already cracked his Apple Watch Series 3 42mm that I got him for Fathers Day. Unfortunately I was not signed up for Apple Care previously to the incident occurring and took his watch to the Apple Store to see what my options were. The genius bar employee had us unpair the watch from his phone before he would inspect the damage on the watch. He inspected it and gave us the flat $229 to fix it. In my opinion, paying this price is not even an option as that's how much I paid for his watch in the first place. The employee then told us if we left the store and went home and signed up for apple care we could apply the apple care to his watch and pay the $69 fee to replace it. So that's what we decided to do....
Now heres where it gets tricky. The watch is cracked pretty badly and the bottom half of the screen does not respond to touch. In order to get Apple Care his watch has to be paired to his phone, however I can't pair it back because the screen doesn't work and I can't even put his passcode in! I've tried everything short of buying a new screen and attempting it myself (I would probably just make it worse). I've also tried the force reset but i can't click the green check in the bottom right to allow the watch to reset. At this point I'm desperate to fix this watch. I thought of one idea but I'm not sure if it would work and it would be 100% cheating the system. I own the same model and size of watch as him (and i have Apple Care+) so i was thinking I could report my watch as damaged and set up the Express Replacement Service and have them send me a new watch. I know i have to send the broken watch back so I guess my question is would they inspect the broken watch and find out that it has a different serial number as mine (therefore knowing that i sent them a watch that didn't belong to me)?
If there's anything i can do in this situation please let me know!!! Thanks for the help! -Kami
Now heres where it gets tricky. The watch is cracked pretty badly and the bottom half of the screen does not respond to touch. In order to get Apple Care his watch has to be paired to his phone, however I can't pair it back because the screen doesn't work and I can't even put his passcode in! I've tried everything short of buying a new screen and attempting it myself (I would probably just make it worse). I've also tried the force reset but i can't click the green check in the bottom right to allow the watch to reset. At this point I'm desperate to fix this watch. I thought of one idea but I'm not sure if it would work and it would be 100% cheating the system. I own the same model and size of watch as him (and i have Apple Care+) so i was thinking I could report my watch as damaged and set up the Express Replacement Service and have them send me a new watch. I know i have to send the broken watch back so I guess my question is would they inspect the broken watch and find out that it has a different serial number as mine (therefore knowing that i sent them a watch that didn't belong to me)?
If there's anything i can do in this situation please let me know!!! Thanks for the help! -Kami