Third kernel panic in a week

[Milchschokolade]

Something is seriously not right with my trusty Macbook. This Mid 2010 unibody white has served me for a long time without a single issue.

I'm running OS X 10.9.5 - the computer is a 2.4 C2D, upgraded to 8 GB of RAM many years ago. Never any problems. Ever.

Over the weekend I got a kernel panic restart while browsing the web.

Next day it happened again! And it happened while the laptop was idle. The computer was on the screen saver, about to go to sleep any minute, and then it just restarted.

I was worried but then not much happened for the next few days. Then just now I was watching Netflix and the computer restarted again (report attached below). And now it's all fine - in fact, I'm writing from this very computer!

3 kernel panic restarts in less than a week? What the heck is happening? Is my computer about to kick the bucket?

This never happened before. I haven't installed any new software in months. No changes. I have no idea what's going on.

Only thing I can think of is that I'm a pretty heavy Chrome user (which hogs way more resources than it should). But then again, I used Chrome for years and years and always had way too many tabs open... so this isn't anything new.

What's the deal? Please help!

panic(cpu 1 caller 0xffffff8012edcc1d): Kernel trap at 0xffffff8012ed1b57, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x000000011554f000, CR3: 0x00000000aa017000, CR4: 0x0000000000000660
RAX: 0xffffffffffffffff, RBX: 0xc0ffeedfe152f30a, RCX: 0xffffff8114c3e000, RDX: 0xc0ffeedfe152f30a
RSP: 0xffffff801fd8bc80, RBP: 0xffffff801fd8bc80, RSI: 0xffffff8028455490, RDI: 0xc0ffeedfe152f30a
R8: 0x0000000000000001, R9: 0x0000000000000100, R10: 0x0000000000051767, R11: 0x000002c4af8c4ed0
R12: 0x0000000000000001, R13: 0xffffff80134cc484, R14: 0x0000000000000001, R15: 0xffffff80134cc494
RFL: 0x0000000000010296, RIP: 0xffffff8012ed1b57, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x000000011554f000, Error code: 0x0000000000000000, Fault CPU: 0x1

Backtrace (CPU 1), Frame : Return Address
0xffffff810e9cddf0 : 0xffffff8012e23139
0xffffff810e9cde70 : 0xffffff8012edcc1d
0xffffff810e9ce040 : 0xffffff8012ef4486
0xffffff810e9ce060 : 0xffffff8012ed1b57
0xffffff801fd8bc80 : 0xffffff8012e7073e
0xffffff801fd8bd00 : 0xffffff8012e7062b
0xffffff801fd8bd30 : 0xffffff8012e71e76
0xffffff801fd8bd50 : 0xffffff8012e78db1
0xffffff801fd8bf20 : 0xffffff8012edd05c
0xffffff801fd8bfb0 : 0xffffff8012ef438b

BSD process name corresponding to current thread: Google Chrome He

Mac OS version:
13F1911

Kernel version:
Darwin Kernel Version 13.4.0: Mon Jan 11 18:17:34 PST 2016; root:xnu-2422.115.15~1/RELEASE_X86_64
Kernel UUID: 8926E512-6714-34FC-B27C-6AE90EB51D5E
Kernel slide: 0x0000000012c00000
Kernel text base: 0xffffff8012e00000
System model name: MacBook7,1 (Mac-F22C89C8)

System uptime in nanoseconds: 140882964405056
last loaded kext at 52589015169554: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f95150000, size 20480)
las
Model: MacBook7,1, BootROM MB71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 8 GB, SMC 1.60f5
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E433136464B00
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E433136464B00
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 5.2.7f4 15858, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Hitachi HTS545025B9SA02, 250.06 GB
Serial ATA Device: OPTIARC DVD RW AD-5970H
USB Device: Built-in iSight
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus:

 

[Erdbeertorte]

I would check the SMART status of your old HDD what might be probably failing completely soon or it's the SATA cable. Just search for an app what could do this.


You could also run this before: http://etrecheck.com and post the protocol here, so we can see if there might be something else wrong with your Mac.


Apple Hardware Test could also help if it's the RAM or anything else: https://support.apple.com/en-us/HT201257


And an NVRAM + SMC reset is always worth a try before doing anything else:

https://support.apple.com/en-us/HT204063

https://support.apple.com/en-us/HT201295

 

[Milchschokolade]

Thanks for the help. Here's the etrecheck report!

EtreCheck version: 3.4.2 (436)

Report generated 2017-08-17 21:04:10

Download EtreCheck from https://etrecheck.com

Runtime: 5:16

Performance: Below Average



Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.



Problem: Computer is restarting



Hardware Information: ⓘ

MacBook (13-inch, Mid 2010)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook - model: MacBook7,1

1 2.4 GHz Intel Core 2 Duo (Duo) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 390



Video Information: ⓘ

NVIDIA GeForce 320M - VRAM: 256 MB

Color LCD 1280 x 800



Disk Information: ⓘ

Hitachi HTS545025B9SA02 disk0: (250.06 GB) (Rotational)

[Show SMART report]

(disk0s1) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 249.20 GB (157.08 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB



OPTIARC DVD RW AD-5970H ()



USB Information: ⓘ

EHCI Root Hub Simulation

Apple Inc. Built-in iSight

EHCI Root Hub Simulation

OHCI Root Hub Simulation

OHCI Root Hub Simulation

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad



System Software: ⓘ

OS X Mavericks 10.9.5 (13F1911) - Time since boot: about one hour



Gatekeeper: ⓘ

Anywhere [Fix Gatekeeper security]



System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 144 Apple tasks

[running] 33 Apple tasks



System Launch Daemons: ⓘ

[not loaded] 47 Apple tasks

[loaded] 141 Apple tasks

[running] 60 Apple tasks



Launch Agents: ⓘ

[running] net.juniper.pulsetray.plist (? b3b8c25a 3a95cdd3 - installed 2014-12-27) [Lookup]



Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 bba28f1 - installed 2016-06-29) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]

[loaded] net.freemacsoft.LiteIcon.LIHelperTool.plist (Julien Ramseier - installed 2014-12-22) [Lookup]

[running] net.juniper.AccessService.plist (? 992eb637 944d0ded - installed 2014-12-27) [Lookup]

[loaded] net.juniper.UninstallPulse.plist (? 98f05815 bc50d62f - installed 2014-12-27) [Lookup]

[not loaded] org.eyebeam.SelfControl.plist (Charlie Stigler - installed 2017-07-10) [Lookup]



User Launch Agents: ⓘ

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-16) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-07-27) [Lookup]



User Login Items: ⓘ

Flux Application

(/Applications/Flux.app)

iTunesHelper Application (Apple, Inc. - installed 2017-07-25)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Divvy Application

(/Applications/Divvy.app)

Dropbox Application

(/Applications/Dropbox.app)

LaunchAtLoginHelperApp SMLoginItem - Hidden (Apple, Inc. - installed 2017-03-17)

(/Applications/Be Focused.app/Contents/Library/LoginItems/LaunchAtLoginHelperApp.app)

LaunchAtLoginHelperApp SMLoginItem - Hidden (Apple, Inc. - installed 2016-09-16)

(/Applications/Pomodoro Time.app/Contents/Library/LoginItems/LaunchAtLoginHelperApp.app)



Internet Plug-ins: ⓘ

SharePointBrowserPlugin: 14.4.7 (installed 2014-12-27) [Lookup]

FlashPlayer-10.6: 22.0.0.209 (installed 2016-08-11) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2016-08-09)

Flash Player: 22.0.0.209 (installed 2016-08-11) Outdated! Update

Silverlight: 5.1.50428.0 (installed 2016-09-04) [Lookup]

Default Browser: 537 (installed 2014-12-22)



User internet Plug-ins: ⓘ

WebEx64: 1.0 (installed 2014-12-29) [Lookup]



Safari Extensions: ⓘ

[not loaded] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-04-19)

[not loaded] WasteNoTime - Bumblebee Systems, Inc. - http://www.bumblebeesystems.com/ (installed 2017-04-19)



3rd Party Preference Panes: ⓘ

Flash Player (installed 2016-06-29) [Lookup]



Time Machine: ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 249.20 GB Disk used: 92.12 GB

Destinations:

[redacted] Backup [Local]

Total size: 249.87 GB

Total number of backups: 20

Oldest backup: 28/12/14, 15:12

Last backup: 3/8/17, 12:43

Size of backup disk: Too small

Backup size 249.87 GB < (Disk used 92.12 GB X 3)



Top Processes by CPU: ⓘ

14% kernel_task

10% Google Chrome Helper

8% mds

6% Google Chrome

4% WindowServer



Top Processes by Memory: ⓘ

539 MB kernel_task

436 MB Google Chrome Helper

373 MB Google Chrome Helper

325 MB Google Chrome

284 MB Google Chrome Helper



Top Processes by Energy Use: ⓘ

3.66 Google Chrome

3.36 Google Chrome Helper

3.12 WindowServer

2.32 Google Chrome Helper



Virtual Memory Information: ⓘ

564 MB Available RAM

33 MB Free RAM

7.45 GB Used RAM

531 MB Cached files

0 B Swap Used



Software installs: ⓘ

MeisterTask: 1.2.11 (installed 2017-07-27)



Install information may not be complete.



Diagnostics Information: ⓘ

2017-08-17 19:49:02 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions: None

Anonymous UUID:       697A0422-EE22-9694-0ABB-073B5E96F18C



Thu Aug 17 19:49:02 2017

panic(cpu 1 caller 0xffffff8012edcc1d): Kernel trap at 0xffffff8012ed1b57, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x000000011554f000, CR3: 0x00000000aa017000, CR4: 0x0000000000000660

RAX: 0xffffffffffffffff, RBX: 0xc0ffeedfe152f30a, RCX: 0xffffff8114c3e000, RDX: 0xc0ffeedfe152f30a

RSP: 0xffffff801fd8bc80, RBP: 0xffffff801fd8bc80, RSI: 0xffffff8028455490, RDI: 0xc0ffeedfe152f30a

R8:  0x0000000000000001, R9:  0x0000000000000100, R10: 0x0000000000051767, R11: 0x000002c4af8c4ed0

R12: 0x0000000000000001, R13: 0xffffff80134cc484, R14: 0x0000000000000001, R15: 0xffffff80134cc494

RFL: 0x0000000000010296, RIP: 0xffffff8012ed1b57, CS:  0x0000000000000008, SS:  0x0000000000000000

Fault CR2: 0x000000011554f000, Error code: 0x0000000000000000, Fault CPU: 0x1



Backtrace (CPU 1), Frame : Return Address

0xffffff810e9cddf0 : 0xffffff8012e23139

0xffffff810e9cde70 : 0xffffff8012edcc1d

0xffffff810e9ce040 : 0xffffff8012ef4486

0xffffff810e9ce060 : 0xffffff8012ed1b57

0xffffff801fd8bc80 : 0xffffff8012e7073e

0xffffff801fd8bd00 : 0xffffff8012e7062b

0xffffff801fd8bd30 : 0xffffff8012e71e76

0xffffff801fd8bd50 : 0xffffff8012e78db1

0xffffff801fd8bf20 : 0xffffff8012edd05c

0xffffff801fd8bfb0 : 0xffffff8012ef438b



BSD process name corresponding to current thread: Google Chrome He



Mac OS version:

13F1911



Kernel version:

Darwin Kernel Version 13.4.0: Mon Jan 11 18:17:34 PST 2016; root:xnu-2422.115.15~1/RELEASE_X86_64

Kernel UUID: 8926E512-6714-34FC-B27C-6AE90EB51D5E

Kernel slide:     0x0000000012c00000

Kernel text base: 0xffffff8012e00000

System model name: MacBook7,1 (Mac-F22C89C8)



System uptime in nanoseconds: 140882964405056

last loaded kext at 52589015169554: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f95150000, size 20480)

las

 

[Frosties]

Reset your ram modules as they can become unseated. It is a mobile computer. Could also be some problem with your graphics card. With my generation mbp late 2010 it was those usual suspects. Last clear your fan and rest of the computer plus check that the fan is running so it's not heat related.

 

[Milchschokolade]

Reset your ram modules as they can become unseated.

is that the NVRAM + SMC reset mentioned by another poster, or is this something else?

Apple Hardware Test could also help if it's the RAM or anything else: https://support.apple.com/en-us/HT201257


And an NVRAM + SMC reset is always worth a try before doing anything else:

https://support.apple.com/en-us/HT204063

https://support.apple.com/en-us/HT201295

I did the NVRAM + SMC

I couldn't do Apple Hardware Test because no matter what I do (D or alt-D) nothing shows up. I tried it several times with different timing, it seems like it delays the apple logo from coming on, but the globe icon does not appear :-/ eventually the computer just boots.

 

[Frosties]

is that the NVRAM + SMC reset mentioned by another poster, or is this something else?

You open up your computer and take out your ram modules and then put them back.

http://www.everymac.com/systems/app...e-unibody-how-to-upgrade-ram-memory-type.html

 

[auroralaptop]

A kernel panic can also be caused by damaged or incompatible hardware, including external devices attached to your Mac. If removing/replacing your ram modules don't correct the problem, consider having the faulty capacitor replaced, this is a known issue for 2009 - 2010 models.

 

[EugW]

RAM modules can actually go bad after all this time too. Try memtest after a RAM reseat and hope it's the RAM and not something else like the GPU, etc.).