Tim Cook Era... Not liking it

[wesk702]

So he's a supply chain guru and all that good stuff, but I'm really starting to not like the direction Apple is going as of late. The following are a couple of my biggest gripes:
- as of late, the commercials have been absolute crap IMO
- the Genius Bar isn't that magical place it used to be and we rarely hear about people getting things replaced out of warranty at discretion of the genius. I understand that we shouldn't expect a replacement especially out of warranty, but these geniuses were given the ability to go above and beyond before and these abilities have now been stripped. Remember how many "OMG the genius totally did this for me" stories we used to have? I've personally have had several including a new Mac Pro from the big Steve himself. Tim Cook responds to emails, but he just seems... stingy.
- apologizing about maps seems completely out of character for Apple and the way it was handled just seems like a bunch of bad decisions regarding google just snowballed into one big mess. Apple is usually ready to roll out new big things, but it's getting sloppy.
- he wants to double down on secrecy but tells us a new Mac Pro is coming and the amount of leaks for the iPhone 5 were just ridiculous.

Just not liking the guy. Hate to say it, but want the Steve back.

 

[boss.king]

Apple is exactly the same as when Steve ran it, Tim just isn't as good at covering up the cracks.

 

[Shrink]

So he's a supply chain guru and all that good stuff, but I'm really starting to not like the direction Apple is going as of late. The following are a couple of my biggest gripes:
- as of late, the commercials have been absolute crap IMO
- the Genius Bar isn't that magical place it used to be and we rarely hear about people getting things replaced out of warranty at discretion of the genius. I understand that we shouldn't expect a replacement especially out of warranty, but these geniuses were given the ability to go above and beyond before and these abilities have now been stripped. Remember how many "OMG the genius totally did this for me" stories we used to have? I've personally have had several including a new Mac Pro from the big Steve himself. Tim Cook responds to emails, but he just seems... stingy.
- apologizing about maps seems completely out of character for Apple and the way it was handled just seems like a bunch of bad decisions regarding google just snowballed into one big mess. Apple is usually ready to roll out new big things, but it's getting sloppy.
- he wants to double down on secrecy but tells us a new Mac Pro is coming and the amount of leaks for the iPhone 5 were just ridiculous.

Just not liking the guy. Hate to say it, but want the Steve back.

Um, I don't know how to tell you this...well, let's just say don't hold your breath.

Bad commercials...now there's a crucial element in the quality of an electronic device.

Apologizing is, of course, bad. Apple should never admit mistakes, or take responsibility for cock-ups. Apologizing is a sign of weakness, right? Better to put out a bunch of bull crap than just admit to a screw-up.

Finally, not getting something to which you are not entitled (replacement of a device that is off warranty) is certainly a sign of the deterioration of Apple's quality and integrity. Imagine denying you a new device just because the warranty ran out...some nerve.

Yup, some crappy company...

 

[wesk702]

Um, I don't know how to tell you this...well, let's just say don't hold your breath.

Bad commercials...now there's a crucial element in the quality of an electronic device.

Apologizing is, of course, bad. Apple should never admit mistakes, or take responsibility for cock-ups. Apologizing is a sign of weakness, right? Better to put out a bunch of bull crap than just admit to a screw-up.

Finally, not getting something to which you are not entitled (replacement of a device that is off warranty) is certainly a sign of the deterioration of Apple's quality and integrity. Imagine denying you a new device just because the warranty ran out...some nerve.

Yup, some crappy company...

Never said its a crappy company, never said it reflected the products, and clearly wrote that I understand that im not entitled to out of warranty replacements.

Please work on your reading comprehension. It's essential on the Internet.

 

[Shrink]

Never said its a crappy company, never said it reflected the products, and clearly wrote that I understand that im not entitled to out of warranty replacements.

Please work on your reading comprehension. It's essential on the Internet.

Thank you so much for your kind and helpful suggestion.

I will immediately take some reading comprehension coursework. Maybe then I will be sufficiently equipped to handle the intellectual complexity of the internet.

Clearly essential to a meaningful life.

 

[roadbloc]

The Steve Jobs era probably ended in 2007/2008 as he grew more sick. You cannot expect a man with such a nasty strain of Cancer to run Apple. Yeah, he probably made sure all of the devices were to his satisfaction before they were released, but other than that and a few suggestions, I doubt he would have had much to do with the running of Apple.

We've been in the Tim Cook era for a while.

 

[Macman45]

As CEO's go, Tim Cook is doing a pretty good job IMO. I don't think bleating about the showman that was SJ is in any way constructive...Apple are a company...Full stop. Companies make mistakes, Tim Cook does not attempt to copy Jobs on stage...A move that was destined to end in failure for sure.

Take a look at the stock figures....Apple is in good hands I think.

 

[b24pgg]

I'm not so sure things would be much different right now with Jobs. He was the one who declared "thermonuclear war" on Google after all, and letting emotion play a role in business decisions is never smart.

Plus it's not like Jobs didn't have his share of failures under his tenure. Lisa, Newton, Ping, MobileMe...

 

[Abstract]

You know, Tim Cook was extremely involved at Apple years before Steve died, and nobody complained. Steve was sick for ages, and Tim took on a lot of the responsibility at Apple. During the "glory years", Tim was in charge.

 

[Heilage]

More stuff like the apology could turn Apple into a better company. Less arrogance would do them well.

They still need to fix most of their stuff though.

 

[swingerofbirch]

I'm not so sure things would be much different right now with Jobs. He was the one who declared "thermonuclear war" on Google after all, and letting emotion play a role in business decisions is never smart.

Plus it's not like Jobs didn't have his share of failures under his tenure. Lisa, Newton, Ping, MobileMe...

Steve Jobs was forced out of the creation of the Lisa (and later out of managing the Macintosh group), but he was not CEO during the creation of either. He wasn't employed by Apple at all when the Newton came out, and one of the first things he did was to axe it.

But still, I would argue that Newton and Lisa weren't failures. Both were before their time.

 

[Moccasin]

You know, Tim Cook was extremely involved at Apple years before Steve died, and nobody complained. Steve was sick for ages, and Tim took on a lot of the responsibility at Apple. During the "glory years", Tim was in charge.

Totally agree. We just weren't told the whole story to avoid spooking investors.

Fact is that Apple is now a different company due to its size. It's adjusting itself to the new order.

Yes the Maps roll-out has been badly done but apologising to customers and suggesting alternatives is a sign of strength - better that than putting a pillow over their hear and hoping everything will go away. The decision to drop Google Maps will have been taken a while ago, probably by Steve Jobs himself.

 

[ixodes]

Had Apple been officially handed off to Tim Cook years earlier, it would be far better off today.

Thermonuclear War would have been averted.

Instead, "the problem" would have been far more effectively dealt with. Instead of falling into the abyss of legal ranglings of questionable value, Cook would have taken the approach of the professional CEO he is, and reached a far more effective resolution with less collateral damage.

 

[Moccasin]

Had Apple been officially handed off to Tim Cook years earlier, it would be far better off today.

Thermonuclear War would have been averted.

Instead, "the problem" would have been far more effectively dealt with. Instead of falling into the abyss of legal ranglings of questionable value, Cook would have taken the approach of the professional CEO he is, and reached a far more effective resolution with less collateral damage.

It does seem that Steve Jobs took things "a little too personally" in terms of Android. A more measured response may have been more advisable.

 

[fortunecookie]

Lol! What if Steve Jobs might still be alive. I wonder what he would say to all of this.

 

[ixodes]

Lol! What if Steve Jobs might still be alive. I wonder what he would say to all of this.

Give it up, the mans _dead_

If you insist on dwelling in the past, at some point in the future you'll wake up to regret the time you wasted.

 

[Thegolem]

The decision to drop Google Maps will have been taken a while ago, probably by Steve Jobs himself.

That could have been the problem. If Jobs had ordered it then maybe everyone felt they couldn't go against his wishes and so just ploughed on even though there must have been some doubts or people counciling against it.

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It does seem that Steve Jobs took things "a little too personally" in terms of Android. A more measured response may have been more advisable.

Yeah but that's not the Steve Jobs we knew and loved. If Steve said go thermonuclear then that's the way it should be

 

[Moccasin]

That could have been the problem. If Jobs had ordered it then maybe everyone felt they couldn't go against his wishes and so just ploughed on even though there must have been some doubts or people counciling against it.

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Yeah but that's not the Steve Jobs we knew and loved. If Steve said go thermonuclear then that's the way it should be

Totally agree on both counts. Presumably the Reality Distortion Field worked on the Apple Campus too. No-one was immune!

 

[Zombie Acorn]

I agree let's dig Steve up and put him back at the throne of Apple.

 

[SpyderBite]

Free Out of warranty replacements vanished when Apple Care Plus was introduced. Too many bad apples (no pun intended) screwed up the courtesy replacements. People take advantage of something and somebody has to pay for their greed eventually. Usually it is the consumer who has always played by the rules so to speak.

Don't blame Tim Cook for not allowing you to get your courtesy replacement at the Genius Bar. Blame your peers.

 

[Michael Goff]

- apologizing about maps seems completely out of character for Apple and the way it was handled just seems like a bunch of bad decisions regarding google just snowballed into one big mess. Apple is usually ready to roll out new big things, but it's getting sloppy.

Apologizing isn't out of character for Apple.

Steve Jobs apologized -twice- since the iPhone came out. One time was because the prices were cut shortly after the phone came out, the other time win 2010.

 

[Zombie Acorn]

With all the patent wars going on they could use some humanization. Now if they just apologized for the lack of quality control on the phone finishes.