Took iMac in for repair of yellow...they replaced the logic board?!

[akm3]

So, I got my refurb i7 and immediately checked it for Yellow tinge, which it did have, badly.

Got it setup with apple care to take to this local authorized repair shop.

Got a call today that they replaced the logic board, because (and I quote) "when we got it it wouldn't boot up at all, no apple logo, no screen nothing, these 27" have had terrible QC issues". Now, this computer worked fine (if seeming a bit on the hot side) when I packed it up, so that seems odd.

Anyway, he said once they get the computer working again, they can check for my yellow tinge and then proceed to replace the LCD, if required, so I'm out of a machine an extra day.

Makes me nervous if I shouldn't have gone ahead and waited for the revision, but I am without a machine right now (/edit: Not just the one in the shop, I mean I literally have no computer. The iMac was to replace a Macbook Pro I sold)

 

[TMRaven]

Sounds like they just con'd you into paying more for their service.

 

[akm3]

Sounds like they just con'd you into paying more for their service.

Conned me or Apple? It's 100% covered by Apple Care since it's brand new.

 

[TMRaven]

Ya maybe apple then. I'm not sure how the whole apple care works with payments, but having to replace a logicboard of a brand new iMac that was working perfectly before sounds fishy.

I doubt it's the heat either, the new iMacs run cool.

 

[akm3]

Ya maybe apple then. I'm not sure how the whole apple care works with payments, but having to replace a logicboard of a brand new iMac that was working perfectly before sounds fishy.

I doubt it's the heat either, the new iMacs run cool.

Maybe mine did have a problem then - mine ran HOT.

Of course I say not having another iMac to compare to, so I don't know what 'hot' is for an iMac. I didn't even get to the 'install iStat' portion of a new Mac, since I saw the yellow tinge and wanted it taken care of immediately.

 

[TMRaven]

Well see, the problem with things is I see a lot of people coming on the iMac subforum either complaining or asking why their iMacs run "hot," and 100% of their justifications for the "hotness" to their iMacs is because the top of their aluminum cases are really hot to the touch.

In reality it's a good thing, it just means the case is acting as a huge heatsink and drawing excess heat away from the internals. Compared to other computers apple has made (Il'l give 2 examples): the current macbook pros' cpus get up to 100c while media encoding. My personal old iMac G5's cpu basically idled at 73c. The average temperature for the cpus in the current iMacs is only at 40-50c, which is rather cool. Media encoding (for more than 20 minutes straight) will take the cpu up to 70c, but then the cpu fan will kick in barely, and the cpu will never reach above 60c.

 

[akm3]

Well see, the problem with things is I see a lot of people coming on the iMac subforum either complaining or asking why their iMacs run "hot," and 100% of their justifications for the "hotness" to their iMacs is because the top of their aluminum cases are really hot to the touch.

In reality it's a good thing, it just means the case is acting as a huge heatsink and drawing excess heat away from the internals. Compared to other computers apple has made (Il'l give 2 examples): the current macbook pros' cpus get up to 100c while media encoding. My personal old iMac G5's cpu basically idled at 73c. The average temperature for the cpus in the current iMacs is only at 40-50c, which is rather cool. Media encoding (for more than 20 minutes straight) will take the cpu up to 70c, but then the cpu fan will kick in barely, and the cpu will never reach above 60c.

Boom guilty! Like I said, no specific monitoring tool or temp comparison means I didn't know if it's running "hot" (as in hotter than it should) or not. But darn it if the top of the case isn't way hotter than computers in my experience should be. Busted and guilty