Top of touch screen not responding

[MBHockey]

So my iPhone (purchased on launch day, no AppleCare) is starting to malfunction. A few days ago the lock/sleep button sort of "caved" into the top of the casing -- it sits almost flush now and it's a bit finicky about working. Today, the top of the touch screen has stopped responding. I can't select the first email in the list, first SMS, can't turn on WiFi, AirPlane mode etc.

My iPhone is a week out of warranty (6/29/07 - 6/29/08) and I'm wondering if anyone has had positive experiences with out of warranty equipment. I hope they'll give me a break since I camped in front of this Apple Store from 6 AM on launch day last year to get this phone...but i'm not expecting much.

Anyone have experience with dealing with Apple and out of warranty products?

I have tried rebooting and restoring the phone. Neither fixed the issue.

 

[MBHockey]

They replaced it for free

 

[germ war]

They replaced it for free

Dang, really? I wonder if they'll replace mine. The touch screen is acting really finicky, and there are spots that are misregistering (for instance, I cannot type a Y in landscape mode - it registers as a T or U. If I flip the phone the other way and try and type a T, it registers as a Y or R).

Sometimes when I wake my phone it makes the sound that it woke up, but the screen doesn't light.

I'm going to take it in and hope I have the same outcome as you - I don't want to get a 3G iPhone, but I also bought on launch day and am out of warranty.

Who the hell sells you a product with a 2-year contract that only has a 1-year warranty?

 

[Interstella5555]

Dang, really? I wonder if they'll replace mine. The touch screen is acting really finicky, and there are spots that are misregistering (for instance, I cannot type a Y in landscape mode - it registers as a T or U. If I flip the phone the other way and try and type a T, it registers as a Y or R).

Sometimes when I wake my phone it makes the sound that it woke up, but the screen doesn't light.

I'm going to take it in and hope I have the same outcome as you - I don't want to get a 3G iPhone, but I also bought on launch day and am out of warranty.

Who the hell sells you a product with a 2-year contract that only has a 1-year warranty?

Who the hell buys a product like this and doesn't get an extended warranty? I'm not trying to be rude, but seriously...

 

[TheKrillr]

Go get it replaced, you're still within the regular warranty. Take it to the iPod/iPhone genius bar and show them what's going on, they'll replace it on-the-spot.

I for one didn't get the AppleCare because I knew that a new model would be coming out before the AppleCare expired.

 

[MBHockey]

Who the hell buys a product like this and doesn't get an extended warranty? I'm not trying to be rude, but seriously...

Why even post? You've contributed absolutely nothing to the discussion. Good job.