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Touch ID stopped working

J

Jake73

macrumors newbie
Original poster
May 2, 2013
17
0
Touch ID stopped functioning on my 2022 MacBook Air M2. Tried cleaning and removed one of the fingerprints to try adding a new one but Touch ID's not registering it. Also tried signing out and signing in again. Any suggestions?
 
So what would be the fix?

It kinda went overnight from where it worked fine to not working at all.
 
Jake73 said:
So what would be the fix?

It kinda went overnight from where it worked fine to not working at all.
Click to expand...
Hand cream, lotion? Wash hands for some time under warm water? If it is dry hands, that should help.
Keep in mind, that TouchID is now associated with safety enclave (or whatever) and that failure in that system really can cause issues... So, do you have backup? Current? Checked? Just in case that system is failing...
Reboot may help, that will power system down and up. Log out/log in does not power cycle the system... Before you do that - do you have backup?
I have external keyboard with touch id - if you have chance to use that one, does that touch id work?
Could be hardware failed, in which case Apple store Genius bar should be able to verify and provide estimate for repair.
 
Honza1 said:
Hand cream, lotion? Wash hands for some time under warm water? If it is dry hands, that should help.
Keep in mind, that TouchID is now associated with safety enclave (or whatever) and that failure in that system really can cause issues... So, do you have backup? Current? Checked? Just in case that system is failing...
Reboot may help, that will power system down and up. Log out/log in does not power cycle the system... Before you do that - do you have backup?
I have external keyboard with touch id - if you have chance to use that one, does that touch id work?
Could be hardware failed, in which case Apple store Genius bar should be able to verify and provide estimate for repair.
Click to expand...
Tried rebooting, lotion, even some good old-fashioned spit :) No response. I don't have an external Touch ID. It just seems weird that the hardware would fail so suddenly but what do I know.
 
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