Today I tried to list my unlocked iPhone 8 Plus in excellent condition with AppleCare+ and all packaging and accessories on Swappa. I've been registered there for a while, but this would have been my first sale.
I linked my PayPal account, I listed the item, I uploaded the photos, and an hour later my account was disabled with no notice and no explanation. Just gone as if I'd never set one up with the email.
When I emailed support to figure out what was going on, this was their first response:
So I responded:
They replied:
I sent them a one-line email back asking for them to specify what terms or policies I'd violated and received no response.
So I created another account with the VPN off just to see if that was the trigger, and the same thing happened again. wtf. This makes me feel like I'm trying to do something criminal when this sale was perfectly legit.
Feeling a little spooked, I even checked the IMEI twice and called my carrier to see if something odd was coming up.
IMEIPRO.INFO:
SWAPPA.COM:
This is the first and last time I'll ever use Swappa. Not only did they lose a potentially good seller, they lost a potential buyer too.
I linked my PayPal account, I listed the item, I uploaded the photos, and an hour later my account was disabled with no notice and no explanation. Just gone as if I'd never set one up with the email.
When I emailed support to figure out what was going on, this was their first response:
Can you please provide some information on where this device was acquired?
Was it purchased through a carrier or factory unlocked?
Thank you for working with us,
--------------------------------------
Swappa - Customer Service
So I responded:
All of my personal iPhones have been purchased unlocked since the 6S Plus. I have used this device in 4 different countries with no issues on both CDMA and GSM networks. Can you tell me what the problem is and why my account is closed? I use a VPN for my privacy and security, does this have something to do with my account being flagged? I went to the trouble of trying to take nice photos for this listing. I followed all your guidelines as far as I can tell, and then my account is closed with no explanation or notice.
Feeling a little concerned here..
They replied:
I sent them a one-line email back asking for them to specify what terms or policies I'd violated and received no response.
So I created another account with the VPN off just to see if that was the trigger, and the same thing happened again. wtf. This makes me feel like I'm trying to do something criminal when this sale was perfectly legit.
Feeling a little spooked, I even checked the IMEI twice and called my carrier to see if something odd was coming up.
IMEIPRO.INFO:
SWAPPA.COM:
This is the first and last time I'll ever use Swappa. Not only did they lose a potentially good seller, they lost a potential buyer too.
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