I called Apple at 1800-MY-APPLE and went to technical support. After repeating my serial number 5 times (got the outsourced rep..), they said they couldn't help me because my complimentary phone service expired. All I want to do is get a replacement battery pack..who do I call? My MBP is still under it's 1 year warranty.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Trying to get Support for my MBP
- Thread starter sthpark7791
- Start date
- Sort by reaction score
No apple stores..there is a reseller who fixes things though.
I called them again. They're sending me a new battery.
When did apple start outsourcing their support lines? I called back in march and got it was a pleasant experience but now it's all repeat, repeat, explain, repeat.
I called them again. They're sending me a new battery.
When did apple start outsourcing their support lines? I called back in march and got it was a pleasant experience but now it's all repeat, repeat, explain, repeat.
I've never had any problems when I've called Apple - both experiences I got a really helpful guy who cared about sorting the problem.
Depends who you get I suppose and what time you call - can't imagine the phone clerks will go out of their way if it was a late phone call.
Depends who you get I suppose and what time you call - can't imagine the phone clerks will go out of their way if it was a late phone call.
Keep calling you will eventually get someone who will disregard your 90 Day phone support. I do it all the time 
