Two Cores, Two Stores, Two Answers

[TheRiseofTheFal]

My Air has recently been plagued by the heat issues spiking up to 75C at times and then having a core shutdown independent of the heat at times. I went to the 5th avenue apple store and asked a store employee what I should do and he was like wow you should schedule a genius appointment and we'll get you a replacement, well i couldnt stay in NYC so I came home and went to the king of prussia store upon speaking with a genius he told me its a known issue and i have to wait for a software update....soo my question is whats with that? ive followed these boards and seen how many people have gotten replacements with a smile, the guy wasnt rude nor brushed me off it was just a bit disheartening to make it sound like i should just deal with these slow downs

 

[sanPietro98]

You should at least call Apple Tech Support and get a "second opinion." That should tell you if your the KoP Apple Store representative was misinformed or whether this is a new "policy" of some kind.

 

[TheRiseofTheFal]

should i try another apple store? i am going to be 2 miles from cupertino for the next two weeks, maybe the san jose store will have better knowledge of what to do?

 

[Johnner1999]

is it safe to assume if this is a "software" "fixable" issue that typically means they will underclock the CPU?

 

[Vster]

I'm sorry to hear that. I've had issues with different stores Genius Bars telling me different things. Hopefully the AppleCare phone tech will have the "official" stance.

 

[NC MacGuy]

Anyone who's worked w. Apple eqpt. a while and dealt with the so called "geniuses," realizes soon they ain't so geniusy.

Good luck on getting our problem resolved. If I need support on anything over two weeks old, I use tele-support which has worked fairly well.

 

[ScottFitz]

I suffer from some hearing loss (old guy with lots of noisy guy toys over the years). The fan noise doens't bother me. I've had laptops that were waaaaay louder with their fans and got quite a bit warmer.

I have to be aware of how I'm holding the laptop on my lap with teh way the vents are placed. I've cranked the fans up to 6200 a few times, but it just doesn't bother me.

 

[TheRiseofTheFal]

yeah I mean i'm not nitpicky at the fans in any way, even when they are cranking I don't much care, but the fact I have to literally restart the computer after watching an hd trailer or two is slightly ridiculous, or when i video chat to have to close all problems simply to make sure my computer wont freeze fringes on ridiculous... especially to simply say oh look for a software update while in the mean time deal with it... sigh im not mad at the guy just the policy

 

[shrtmkr]

yeah I mean i'm not nitpicky at the fans in any way, even when they are cranking I don't much care, but the fact I have to literally restart the computer after watching an hd trailer or two is slightly ridiculous, or when i video chat to have to close all problems simply to make sure my computer wont freeze fringes on ridiculous... especially to simply say oh look for a software update while in the mean time deal with it... sigh im not mad at the guy just the policy

Please update us when you get response from apple care.

 

[TheRiseofTheFal]

Ok so here's the official stance from Apple Care, they cannot do anything currently, there MAY be a firmware update in the future, but they arent sure, I can send it in get the logic board checked out and MAY get a new computer, but theres nothing that can be done short of me doing things myself and he doesnt want that so I dont void my warranty, the guy was nice and polite, actually impressed that I knew soo much about what was going on, happy that i made his job easier and also was disappointed that the genius didnt even log my complaint or give me a case number, soo basically if i want i can send it in for a repair 5-7 days but I can't because I'm going away for business for two weeks...totally effed

 

[NC MacGuy]

Ok so here's the official stance from Apple Care, they cannot do anything currently, there MAY be a firmware update in the future, but they arent sure, I can send it in get the logic board checked out and MAY get a new computer, but theres nothing that can be done short of me doing things myself and he doesnt want that so I dont void my warranty, the guy was nice and polite, actually impressed that I knew soo much about what was going on, happy that i made his job easier and also was disappointed that the genius didnt even log my complaint or give me a case number, soo basically if i want i can send it in for a repair 5-7 days but I can't because I'm going away for business for two weeks...totally effed

I feel your pain... Hope it gets resolved for you.

This is exactly why I have two Apple laptops - one for regular use and the other for backup when main goes to visit Applecare. Expensive solution but I use mine too much for business travel and can't be without.