Looking for some advice, or experience here...
I purchased a 24" 2.8 Ghz iMac in late February which was, at the time, top of the line. I also purchased Applecare with it as well. Anyways, about 3 weeks ago I noticed the monitor randomly shutting off and the computer becoming completely unresponsive. After calling Applecare and trying all the tests (resetting PRAM, SMC, etc.) I had to take it in to the shop. I decided to take it to a certified apple repair shop instead of the Apple retail store because I wanted to be promised that they would not touch my hard drive.
Ok, fast forward two weeks. I go to pick up my computer on Friday which cost me nothing to get repaired, but I had to be without my computer for 10+ days. The second I plug it back in at home, the fan starts blowing at full speed like it's about to take off like a helicopter. Again, I went through the motions with Applecare (pretty pissed, needless to say), and they tell me I have to take it back in. I tried to opt for the onsite repair, but I lost my diagnostic CD when I moved a few months ago so they would not send anyone out. At this point I was pretty upset because the place I went to get it repaired either ignored the problem when they replaced the logic board, or they were blasting the music in the office so loud that they couldn't hear it.
Anyways, I get a call back from the Apple store I dropped it off at and they told me it's a bad LCD sensor, and another sensor (I forgot which one). So now that's 3 weeks without a computer and two major repairs (about $1,500 worth) in that same time. Fortunately I had everything backed up on Time Machine.
Does anyone know how many times this needs to happen until I can get a new computer? I'm not greedy and asking for an equivalent, upgraded iMac which I believe are at 3 Ghz+ now. I would be satisfied with the same exact specs as the one I bought 5 months ago, just BRAND NEW. I really have a feeling that something is going to happen again with this computer, and the last thing I want to do is go through this hassle again. Has this happened to anyone else? What do you think I should do? Any advice or experience is greatly appreciated.
Thomas
I purchased a 24" 2.8 Ghz iMac in late February which was, at the time, top of the line. I also purchased Applecare with it as well. Anyways, about 3 weeks ago I noticed the monitor randomly shutting off and the computer becoming completely unresponsive. After calling Applecare and trying all the tests (resetting PRAM, SMC, etc.) I had to take it in to the shop. I decided to take it to a certified apple repair shop instead of the Apple retail store because I wanted to be promised that they would not touch my hard drive.
Ok, fast forward two weeks. I go to pick up my computer on Friday which cost me nothing to get repaired, but I had to be without my computer for 10+ days. The second I plug it back in at home, the fan starts blowing at full speed like it's about to take off like a helicopter. Again, I went through the motions with Applecare (pretty pissed, needless to say), and they tell me I have to take it back in. I tried to opt for the onsite repair, but I lost my diagnostic CD when I moved a few months ago so they would not send anyone out. At this point I was pretty upset because the place I went to get it repaired either ignored the problem when they replaced the logic board, or they were blasting the music in the office so loud that they couldn't hear it.
Anyways, I get a call back from the Apple store I dropped it off at and they told me it's a bad LCD sensor, and another sensor (I forgot which one). So now that's 3 weeks without a computer and two major repairs (about $1,500 worth) in that same time. Fortunately I had everything backed up on Time Machine.
Does anyone know how many times this needs to happen until I can get a new computer? I'm not greedy and asking for an equivalent, upgraded iMac which I believe are at 3 Ghz+ now. I would be satisfied with the same exact specs as the one I bought 5 months ago, just BRAND NEW. I really have a feeling that something is going to happen again with this computer, and the last thing I want to do is go through this hassle again. Has this happened to anyone else? What do you think I should do? Any advice or experience is greatly appreciated.
Thomas
) It took them 10 days to get back to me after I dropped it back off at the Apple retail store, but they called back and said that they needed my authorization to replace the computer. At this point I didn't ask any questions, just said OK. So about 5 days go by and I'm called to come pick it up. The computer was custom ordered, but all the specs had been bumped to match the existing iMac specs (500GB, 3.06 gHz, 2GB, 512 MB video, super drive, etc).