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Other UK iPhone (2017) X(Ten)/8/8+ Pre-Orders and Dispatch Thread
- Thread starter Jinjin
- Start date
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same crap as quite a few other people it seems. ordered via app with apple pay, all ok until minute or two later I get payment declined notification in the wallet app. called bank who lifted the fraud block, now no idea what will happen with my order, cant get through to apple on phone on chat yet 
hoping my orders billing can be retried and I wont lose my early pre-order!
hoping my orders billing can be retried and I wont lose my early pre-order!
Couldn’t get webpage to load until after 08:10. Loaded on safari on my iPhone before the Mac, had done practice runs on the Mac so was thrown off by the different layouts.
Pressed randomly as quick as I could trying to navigate my way through. Managed to order 64GB black 2-3 weeks using PayPal credit.
Order placed at 08:12
Confirmation email at 08:13
Bit disappointed at no Nov 3rd delivery but 2-3 weeks I can live with, go to NYC on 21st so hopefully no delays
Pressed randomly as quick as I could trying to navigate my way through. Managed to order 64GB black 2-3 weeks using PayPal credit.
Order placed at 08:12
Confirmation email at 08:13
Bit disappointed at no Nov 3rd delivery but 2-3 weeks I can live with, go to NYC on 21st so hopefully no delays
Order confirmation at 8:06 and got 3 November Delivery!! But when you go on to the Apple Store order page does anyone just get 'order placed' without any delivery date?
But when you go on to the Apple Store order page does anyone just get 'order placed' without any delivery date?
Don’t worry. Previously Apples reservation system didn’t charge you at all. It was only when you collected it you paid.
Last year the reservations were paid before hand but they didn’t charge until it was on its way to the store.
I reserved 2. I was hoping I wouldn’t be charged until I collected but if that changes I’ll cancel one. I don’t want to be paying for 2 up front!
If you haven’t already I’d cancel with them. Ordered at 0745 this morning, got told it’s a four week wait, still only showing as three weeks on the website. Managed to get a couple for next Friday through Apple instead
Interesting , my Email says 3rd November , though app and website has no delivery date. Barclays confirmed payment .
Yes same, can you check if you can edit your order and see what happens when you log in with your Apple ID?Order confirmation at 8:06 and got 3 November Delivery!!
Yes i get this. Santander texted me to ask if the transactions were legit. I texted back to confirm so hopefully all is ok. I am gonna check with the bank and apple just in caseOrder confirmation at 8:06 and got 3 November Delivery!!
Vodafone website in the UK opened right on time at 08:01 and I placed a preorder for the Silver 256GB which has now been confirmed for delivery on 3rd November. I had to call them to confirm.
Apple Store app was still down when I finished the pre-order process with Vodafone. Then when the Apple Store app finally opened, delivery times had already slipped to 2-3 weeks.
Massive issues with Apple Store app saying 'nothing in bag' or 'error with bag'
Apple Store app was still down when I finished the pre-order process with Vodafone. Then when the Apple Store app finally opened, delivery times had already slipped to 2-3 weeks.
Massive issues with Apple Store app saying 'nothing in bag' or 'error with bag'
bank declined on Apple Pay as well here... got told theres a limit on Apple Pay and you must enter card details for a transaction as large as this. Its in apples hands now, will they allow us to pay again and keep our existing delivery slot?
It would appear most of those pre-ordering so far have pre-ordered with Apple directly, so I thought I'd share my experiences of upgrading with Three.
Model: iPhone X
Colour: Space Grey
Storage: 256GB
Network: Three
Handset Charge: £79 (+£4.99 delivery charge)
Contract Terms: £83 pm (30GB + AYCE)
New/Upgrade: Upgrade
Perks/Freebies: None
Order Method: Phone
Confirmed: 8:43am
Estimated Delivery Date: November 3rd - 10th
Honestly, this was the most excruciating upgrade experience. I've got until next September before my contract ends, so had to upgrade via telephone to pay the early upgrade fee. Three released pre-orders at around ~7:50am on their website and a couple of people had Tweeted them to say they'd placed their orders.
I rang a little before 8am and despite calling from my Three mobile, it insisted on me entering my mobile number etc. into the IVR. I selected the option for 'thinking of leaving' rather than 'upgrades' and was told the department was closed and would open at 8am - it was 8:02am.
I called back and finally got entered into a queue - in the meantime, I used another phone and called through and selected the 'upgrade' option - both in a queue. I was answered at around 8:31am on the initial call and in typical fashion got connected through to the agent most pleased with the sound of his own voice.
I explained exactly what I wanted, and no changes to be made to my plan. However, he had me repeat the colour and storage option several times by asking the same question in several ways, and then repeated/mumbled what I was ordering etc. And then the usual whether I was happy with the service, the price plan, the data etc. I know when you're eager to get something, a minute can feel like an age, but I've received the confirmation SMS from Three at 8:43am. In other words, it took 12 minutes to process this upgrade - no haggling, no special promotions/discounts.
I was told by the operator the handset would be delivered on November 10th. When I stated the website was promoting November 3rd and if I could not receive the handset on November 3rd I would cancel, he told me I could look to receive the handset on/before November 10th. I'm not too bothered at this stage, we know the handset stocks are limited. Three use DPD so I shall know on November 2nd through the DPD app. whether I have a package coming.
At the end of the call, the operator told me I would have to listen to a short recording of the T&Cs and it would not process my order until I selected the appropriate option at the end of the message. Sigh. I listened to the recording and there actually wasn't an option and the call is terminated at the end of the recording.
Model: iPhone X
Colour: Space Grey
Storage: 256GB
Network: Three
Handset Charge: £79 (+£4.99 delivery charge)
Contract Terms: £83 pm (30GB + AYCE)
New/Upgrade: Upgrade
Perks/Freebies: None
Order Method: Phone
Confirmed: 8:43am
Estimated Delivery Date: November 3rd - 10th
Honestly, this was the most excruciating upgrade experience. I've got until next September before my contract ends, so had to upgrade via telephone to pay the early upgrade fee. Three released pre-orders at around ~7:50am on their website and a couple of people had Tweeted them to say they'd placed their orders.
I rang a little before 8am and despite calling from my Three mobile, it insisted on me entering my mobile number etc. into the IVR. I selected the option for 'thinking of leaving' rather than 'upgrades' and was told the department was closed and would open at 8am - it was 8:02am.
I called back and finally got entered into a queue - in the meantime, I used another phone and called through and selected the 'upgrade' option - both in a queue. I was answered at around 8:31am on the initial call and in typical fashion got connected through to the agent most pleased with the sound of his own voice.
I explained exactly what I wanted, and no changes to be made to my plan. However, he had me repeat the colour and storage option several times by asking the same question in several ways, and then repeated/mumbled what I was ordering etc. And then the usual whether I was happy with the service, the price plan, the data etc. I know when you're eager to get something, a minute can feel like an age, but I've received the confirmation SMS from Three at 8:43am. In other words, it took 12 minutes to process this upgrade - no haggling, no special promotions/discounts.
I was told by the operator the handset would be delivered on November 10th. When I stated the website was promoting November 3rd and if I could not receive the handset on November 3rd I would cancel, he told me I could look to receive the handset on/before November 10th. I'm not too bothered at this stage, we know the handset stocks are limited. Three use DPD so I shall know on November 2nd through the DPD app. whether I have a package coming.
At the end of the call, the operator told me I would have to listen to a short recording of the T&Cs and it would not process my order until I selected the appropriate option at the end of the message. Sigh. I listened to the recording and there actually wasn't an option and the call is terminated at the end of the recording.
I ordered through the app eventually at 8.06 and according to the email should be next Friday. Although I’m expecting it to slip.
My mate was totally screwed over by The app with failures left right and centre and is looking at 2-3 weeks.
The money’s taken from my credit card, will that be refunded or stay taken? I’m hoping it’s a good sign that it should come next Friday!!
My mate was totally screwed over by The app with failures left right and centre and is looking at 2-3 weeks.
The money’s taken from my credit card, will that be refunded or stay taken? I’m hoping it’s a good sign that it should come next Friday!!
same crap as quite a few other people it seems. ordered via app with apple pay, all ok until minute or two later I get payment declined notification in the wallet app. called bank who lifted the fraud block, now no idea what will happen with my order, cant get through to apple on phone on chat yet
Apple have a problem apparently spent 30 minutes on the phone to them, should be able to re-pay later today or tomorrow
Has anyone else not got a confirmation email. I can see my iUP reservation for next Saturday in the app, have got the pickup barcode etc but still no confirmation email. Ordered at 08:06.
Blame Macrumors for plastering it all over their front page... Gits.
Yeah looks like it has
I got a text confirmation at 08.06am
Guy on phone said hopefully get it on launch day but depends on stock I guess.
The xbeats headphones will come in 14 days after the x arrives
I think Apple's systems are just overwhelmed with all the orders so hopefully it'll update soon! My card has been charged so thats a start I assume! Fingers crossed your bank allows the transactions!