Bernadette:
So I have attempted this payment twice on my side, and it has been declined both times, I have been advised that there is an issue with regards to the payment threshold that the bank allows through apple pay payment, what we have been advised is that you will need to call into one of our service agents directly on 0800 048 0408 and change the payment method, Not to worry this still will not change the estimated delivery date of the 3rd November for you. And you will always be able to track the order through the Order Status Page and will get order confirmation to
So to be clear........ for everyone with Apple Pay declines.....
No one has yet actually had their order cancelled
Mixed responses from Apple who likely don’t really know
Some people already getting emails re Payment failure/request to update (when did people receive these emails??)
Hopefully when site back up later can retry payment having had card unblocked by bank, with no change to delivery date
About right?
We send out all pre-orders on a first-come, first-served basis. So rest assured, we’ll get your order on its way to you as soon as we can
Typical carrier BS... no dates - "as soon as possible", "when it's in stock".Just got this from CPW so this will make my mate happy (who has to wait 2 to 3 weeks for their order)
Fingers crossed I got it ordered in time.
Hi Customer
Thank you for ordering from Carphone Warehouse.
Your order has been accepted and your new iPhone will be with you soon.
Your order has been successfully processed and is currently on pre-order, ready to be dispatched once the iPhone is in stock..
What happens next?
In the unlikely event there is a problem fulfilling your order, we will be in touch to discuss your options.
- Once stock has arrived at our warehouse, we will dispatch your order as soon as possible.
- We will email your delivery confirmation once your order has been dispatched. You don’t need to do anything.
- To find out more about your order or to track progress, call our customer services team on 0845 655 5050* (we're open 8am - 8pm Monday - Friday, 9am - 6pm on Saturday, 11am-5pm on Sunday and 10am-5pm on Bank Holidays).
Kind regards,
Carphone Warehouse
You can see the exact seconds yourself by opening the email headers. In Mail on a Mac that's View > Message > View Headers.I had an confirmation email in my inbox for 08:05 (I'll ask live chat for the exact seconds when I'm less busy at work) but my current status is in signature below. The email said estimated delivery of 03 November.
Fingers crossed I get that email soon!Just got this from CPW so this will make my mate happy (who has to wait 2 to 3 weeks for their order)
Fingers crossed I got it ordered in time.
Hi Customer
Thank you for ordering from Carphone Warehouse.
Your order has been accepted and your new iPhone will be with you soon.
Your order has been successfully processed and is currently on pre-order, ready to be dispatched once the iPhone is in stock..
What happens next?
In the unlikely event there is a problem fulfilling your order, we will be in touch to discuss your options.
- Once stock has arrived at our warehouse, we will dispatch your order as soon as possible.
- We will email your delivery confirmation once your order has been dispatched. You don’t need to do anything.
- To find out more about your order or to track progress, call our customer services team on 0845 655 5050* (we're open 8am - 8pm Monday - Friday, 9am - 6pm on Saturday, 11am-5pm on Sunday and 10am-5pm on Bank Holidays).
Kind regards,
Carphone Warehouse
Typical carrier BS... no dates - "as soon as possible", "when it's in stock".
Can't trust them.
That's what im hoping - bump up to 1-2 weeks from 2-3Guys, even if you have got a later shipping estimate, don't forget that Apple always gives you an overestimate. Your order will most likely ship earlier.
Yes stop panicking mine has now appeared on the apple website so as long as you have the email with a confirmed delivery date relax!Ordered at 8.04 via the mobile site and Apple Pay (app didn’t work for me until 8.20!). Got confirmation of 3rd Nov delivery, with an email and an order number. The order doesn’t show on my account history and the site doesn’t find it when I search? Is this normal? Should I stop panicking?![]()