UK ONLY are zen good?

[greg fripp]

unfortunately we may have to change our internet provider. zen were recommended to us, but I hadn't heard of them.
I would really appreciate any other info on them.
your help appreciated.
greg

 

[Furzul]

I was with them for about 4 years.
However, about a year ago I moved to fibre broad band, still with Zen. They said that my download speed would be about 40 megs a second. So it was for about 6 months of the 12 month contract, then I was lucky if I got above 20 megs. I phoned them several times about this but they could offer no explanation. In fact at times it was less than 10 megs.
So at the end of my contract I moved.

 

[fat jez]

I've been with Zen for years, I find them to be excellent, especially on the odd occasion where I call the support line. Their technical people know way more than me, which has not been my experience with other ISPs (I do work in IT). I get the full 76Mbps from my service and don't ever notice any slow downs at busy times.

@Furzul, your line was probably suffering from cross line interference. VDSL (BT FTTC technology) is particularly susceptible to this happening when your physical line is bundled with other customers' lines. Essentially, as more and more customers subscribe to FTTC, the interference gets worse and the speeds drop, which is why BT have been introducing something called vectoring. This uses noise cancellation techniques to get your speeds back up, but needs your cabinet to be upgraded to support it.