Hi all!
I'm running macOs 10.15.4 con a Mid-2012 MacBookPro.
I'm experiencing problems logging in to Apple services, such as iCloud.com, idApple.apple.com, login into iCloud from System preferences. The problems occur only when I'm connected to my network with Wi-Fi, while connecting the Mac via Ethernet, the problems do not occur. Other devices connected to the same network via Wi-Fi work just fine and are able to connect and login to Apple Services. Connecting the Mac to the iPhone hotspot fixes the issues, so the problem is specific for Wi-Fi on this Mac. The problems are present either using Safari or Chrome (using chrome, I get "connection was reset" when trying to load the login page of iCloud.com). I'm experiencing the problem since a long time, none of the last macOs updates fixed it. I've already contacted the Apple support, talking to a specialist but she just suggested me to reinstall the OS.
What I have already done with no success:
- clearing safari cache
- creating a new admin account and trying from it
- rebooting the router and the mac
- checking time and zone settings
- changing my password for the Apple account
- trying another Apple account, the problem occurs also on that
- reinstalling macOs
Reading the Safari console I get: Failed to load resource: the connection was lost when trying to login into iCloud.
Trying to log in in Music app I get: There was an error connecting to the apple id server
In system preferences->network->advanced->proxy nothing is checked, my DNS are 8.8.8.8 and 8.8.4.4 (also deleting them, the problem is still there). I have no anti-virus/firewall and I disabled any security level from my router page.
Any help would be really appreciated, if you need any specific log I can provide them.
This is really frustrating! Many many thanks!
I'm running macOs 10.15.4 con a Mid-2012 MacBookPro.
I'm experiencing problems logging in to Apple services, such as iCloud.com, idApple.apple.com, login into iCloud from System preferences. The problems occur only when I'm connected to my network with Wi-Fi, while connecting the Mac via Ethernet, the problems do not occur. Other devices connected to the same network via Wi-Fi work just fine and are able to connect and login to Apple Services. Connecting the Mac to the iPhone hotspot fixes the issues, so the problem is specific for Wi-Fi on this Mac. The problems are present either using Safari or Chrome (using chrome, I get "connection was reset" when trying to load the login page of iCloud.com). I'm experiencing the problem since a long time, none of the last macOs updates fixed it. I've already contacted the Apple support, talking to a specialist but she just suggested me to reinstall the OS.
What I have already done with no success:
- clearing safari cache
- creating a new admin account and trying from it
- rebooting the router and the mac
- checking time and zone settings
- changing my password for the Apple account
- trying another Apple account, the problem occurs also on that
- reinstalling macOs
Reading the Safari console I get: Failed to load resource: the connection was lost when trying to login into iCloud.
Trying to log in in Music app I get: There was an error connecting to the apple id server
In system preferences->network->advanced->proxy nothing is checked, my DNS are 8.8.8.8 and 8.8.4.4 (also deleting them, the problem is still there). I have no anti-virus/firewall and I disabled any security level from my router page.
Any help would be really appreciated, if you need any specific log I can provide them.
This is really frustrating! Many many thanks!
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