First time post looking for help!
I placed an order from the online edu store in Canada 2 days ago simple.
My son informed me I missed the printer option, I spent 3 hours total on hold yesterday before getting through?? Managed to get through while visiting the US printer ordered.......(wrong one my mistep) Called from Canada at 8:15 this am spoke with a new worker by the sounds of things in Texas 25 minutes later still no confirmation of switch.........THEN phones automatically switched to French Canadian and I was hung up on! I called back same number in US and Canada and received recording that offices are closed and will pen at 9 am (web site indicates 5 am??) At 9 am I got though and sat on Hold for 30 minutes with NO person available?? VERY VERY dissatisfied and not sure if I should continue with ANY purchase??? There is NO way to contact APPLE customer service via web or e-mail that I can find, there is NO way to CHANgE my order on line??/ Long time shareholder Not sure I should be an end user?? Any ideas help appreciated...I do not have endless hours to listen to poor music.
Has Apple become a victim of it's success??? ARROGANT EVEN??
Sorry about the rant
I placed an order from the online edu store in Canada 2 days ago simple.
My son informed me I missed the printer option, I spent 3 hours total on hold yesterday before getting through?? Managed to get through while visiting the US printer ordered.......(wrong one my mistep) Called from Canada at 8:15 this am spoke with a new worker by the sounds of things in Texas 25 minutes later still no confirmation of switch.........THEN phones automatically switched to French Canadian and I was hung up on! I called back same number in US and Canada and received recording that offices are closed and will pen at 9 am (web site indicates 5 am??) At 9 am I got though and sat on Hold for 30 minutes with NO person available?? VERY VERY dissatisfied and not sure if I should continue with ANY purchase??? There is NO way to contact APPLE customer service via web or e-mail that I can find, there is NO way to CHANgE my order on line??/ Long time shareholder Not sure I should be an end user?? Any ideas help appreciated...I do not have endless hours to listen to poor music.
Has Apple become a victim of it's success??? ARROGANT EVEN??
Sorry about the rant
