iPhone 16 Pro Max Unbelievable In Store Time

[jumpcutking]

Now grant it, some of my problem was American Express having an error of some sort processing to my bank and not being able to fix it (they reported the issue up line). BUT most of it was the long download times and transfers. Because everything is iCloud and everyone is on the WiFi. It took 2 hours before I could erase my previous device (after transfer codes and such).

I wish they had USBC to USBC transfer from phone to phone. Pick up those speeds!

Anyone else have long times in store (after the line) stories?

 

[mikkker007]

We have a "Best buy " chain here in australia called Harvey Norman. They offer a transfer service. Took a couple of hours. The thing that slows you right down is the stolen device uncheck. You literally have to waist 59.59sec before you can eeven look at it.....😁

 

[CreepyAF]

i just took it home b/c the employees said it takes a long time. ended up taking about an hour to transfer. glad i didnt wait in the store - that place was a madhouse. they had a lot of watches out and i was tempted to pocket the black ultra lol

 

[quamsi]

This is my first time doing in-store pick up and it will probably be my last. I had 11 AM pick up time and I was on time. They had us wait outside the store in a line for about 30 minutes. They brought us inside the Apple store in groups. They sat us at a table and told us to wait. An hour later no one had come to help us. Eventually I gave up and walked around until someone asked me what I needed. They told me to go back to the table and I told them I didn’t care about getting it set up I just wanted my items in hand so I could leave for work. About 20 minutes later someone finally handed me my bags and I walked out. We were there for hours. It was ridiculous.

 

[blairh]

Now grant it, some of my problem was American Express having an error of some sort processing to my bank and not being able to fix it (they reported the issue up line). BUT most of it was the long download times and transfers. Because everything is iCloud and everyone is on the WiFi. It took 2 hours before I could erase my previous device (after transfer codes and such).

I wish they had USBC to USBC transfer from phone to phone. Pick up those speeds!

Anyone else have long times in store (after the line) stories?

Don’t do the transfer at the Apple Store. That’s amateur hour. If you are gonna trade in your current iPhone, then do so when you pick up your new one. Transfer the eSIM. Set up as new. Don’t log into anything. Just get to the Home Screen as fast as you can. When you get home or to work on WiFi then erase all content and restore from your last iCloud backup.

 

[jumpcutking]

We have a "Best buy " chain here in australia called Harvey Norman. They offer a transfer service. Took a couple of hours. The thing that slows you right down is the stolen device uncheck. You literally have to waist 59.59sec before you can eeven look at it.....😁

I had already turned it off once, and never turned it on. What is the theft device lock thing

 

[jumpcutking]

i just took it home b/c the employees said it takes a long time. ended up taking about an hour to transfer. glad i didnt wait in the store - that place was a madhouse. they had a lot of watches out and i was tempted to pocket the black ultra lol

But did you do a trade in? You can’t leave the store with the trade in.

 

[jumpcutking]

This is my first time doing in-store pick up and it will probably be my last. I had 11 AM pick up time and I was on time. They had us wait outside the store in a line for about 30 minutes. They brought us inside the Apple store in groups. They sat us at a table and told us to wait. An hour later no one had come to help us. Eventually I gave up and walked around until someone asked me what I needed. They told me to go back to the table and I told them I didn’t care about getting it set up I just wanted my items in hand so I could leave for work. About 20 minutes later someone finally handed me my bags and I walked out. We were there for hours. It was ridiculous.

Yeah. I was super surprised. Apple seems so efficient on non launch days. But, I suspect launch days are harder for the staff. Also heard the anti theft alarms like every 30 minutes lol.

 

[jumpcutking]

i just took it home b/c the employees said it takes a long time. ended up taking about an hour to transfer. glad i didnt wait in the store - that place was a madhouse. they had a lot of watches out and i was tempted to pocket the black ultra lol

It’s called upselling. I bought a new band for my Apple Watch. The titanium band was definitely speaking to me but they had no more stock. Good thing to… it’s $200

 

[jumpcutking]

Don’t do the transfer at the Apple Store. That’s amateur hour. If you are gonna trade in your current iPhone, then do so when you pick up your new one. Transfer the eSIM. Set up as new. Don’t log into anything. Just get to the Home Screen as fast as you can. When you get home or to work on WiFi then erase all content and restore from your last iCloud backup.

They actually did the activation first, before phone was unboxed (it was super odd). They didn’t do that before. And yes, next time I shall head this advice.

 

[blairh]

We have a "Best buy " chain here in australia called Harvey Norman. They offer a transfer service. Took a couple of hours. The thing that slows you right down is the stolen device uncheck. You literally have to waist 59.59sec before you can eeven look at it.....😁

You can avoid this by accessing Find My on the iCloud website. There is a prompt to set up for repair or trade-in. Totally avoids the need to wait an hour at a store.

I had no idea this was a thing. (I believe it's relatively new.) I went to pickup my 16 PM yesterday morning at my local Apple store and an employee told us all waiting in line to turn off Find My. Then someone in line said hey you gotta disable Stolen Device Protection (in Face ID settings, if you have it enabled) but then you can't log out of iCloud for a full hour meaning you can't trade-in your old iPhone at the store before you leave unless you want to wait.

This didn't make sense to me, and thankfully I found the iCloud work around on Reddit as I waited in line.

I even told the Apple employee who gave me my 16 PM and he said yeah I would have just done it for you on the iCloud site on an iMac.

Just a clunky and weird caveat that needs a better solution moving forward.

 

[Jordan921]

i just took it home b/c the employees said it takes a long time. ended up taking about an hour to transfer. glad i didnt wait in the store - that place was a madhouse. they had a lot of watches out and i was tempted to pocket the black ultra lol

Haha man I wish they had a black ultra from the start.

 

[archvile]

Now grant it, some of my problem was American Express having an error of some sort processing to my bank and not being able to fix it (they reported the issue up line). BUT most of it was the long download times and transfers. Because everything is iCloud and everyone is on the WiFi. It took 2 hours before I could erase my previous device (after transfer codes and such).

I wish they had USBC to USBC transfer from phone to phone. Pick up those speeds!

Anyone else have long times in store (after the line) stories?

It’s “granite”, not “grant it”

 

[carbphrek]

But did you do a trade in? You can’t leave the store with the trade in.

are you in the US? IUP? If so you can leave with new phone, transfer and set up once home/work do all the transferring and updating. Next day take back to store and close out loan. But this all IUP.

the apple store nearest me was packed, I realized they “updated” the store to having a a lounge half the size of the store. So many people trying to update and bogging the WiFi. Along with being crammed 10 to a desk. I just grabbed my phone and said I’ll be back tomorrow.

 

[beach bum]

Now grant it, some of my problem was American Express having an error of some sort processing to my bank and not being able to fix it (they reported the issue up line). BUT most of it was the long download times and transfers. Because everything is iCloud and everyone is on the WiFi. It took 2 hours before I could erase my previous device (after transfer codes and such).

I wish they had USBC to USBC transfer from phone to phone. Pick up those speeds!

Anyone else have long times in store (after the line) stories?

I tried to do phone-to-phone backup but it didn't work and would up doing just enough to port my number over and the did a full encrypted restore on my Mac once I got home. The store wasn't too crowded when I was there, but the whole process (new phone and erasing old phone) took about 45 minutes. And of that, it was more that my specialist was new and kept pulling in other people to help walk her through the process. Really nice woman, but it was a bit of a downer.

 

[jumpcutking]

are you in the US? IUP? If so you can leave with new phone, transfer and set up once home/work do all the transferring and updating. Next day take back to store and close out loan. But this all IUP.

the apple store nearest me was packed, I realized they “updated” the store to having a a lounge half the size of the store. So many people trying to update and bogging the WiFi. Along with being crammed 10 to a desk. I just grabbed my phone and said I’ll be back tomorrow.

US

 

[Night Spring]

are you in the US? IUP? If so you can leave with new phone, transfer and set up once home/work do all the transferring and updating. Next day take back to store and close out loan. But this all IUP.

Not just with IUP. We always buy our phones outright, and have been able to take new phone home, do setup and transfer from old phone at home, then go back to the store a few days later to trade in old phone. We've always just taken the trade-in value in gift cards, but I understand they'll refund the amount to your credit card if that's what you want.

 

[TheRealAlex]

This is my first time doing in-store pick up and it will probably be my last. I had 11 AM pick up time and I was on time. They had us wait outside the store in a line for about 30 minutes. They brought us inside the Apple store in groups. They sat us at a table and told us to wait. An hour later no one had come to help us. Eventually I gave up and walked around until someone asked me what I needed. They told me to go back to the table and I told them I didn’t care about getting it set up I just wanted my items in hand so I could leave for work. About 20 minutes later someone finally handed me my bags and I walked out. We were there for hours. It was ridiculous.

Apple will Hold your new iPhone for like 7 days if you go Day 1 expect 2+ hours wait. If you go Day 2 there is NO wait.

 

[dave006]

They actually did the activation first, before phone was unboxed (it was super odd). They didn’t do that before. And yes, next time I shall head this advice.

Yes they can activate the new iPhone just by scanning the box.

Dave

 

[jumpcutking]

Yes they can activate the new iPhone just by scanning the box.

Dave

Why do they activate the phone before payment, that’s so weird.

 

[MTShipp]

The majority of my 40 minute visit to pickup my 16PM, case, and Belkin InvisiGlass 2 was spent waiting in line for them to put on my screen protector. They were having appliance issues getting the protectors to bond to the edges so, in 2 cases I witnessed, they had to refund and reapply 2 customer’s screen protectors. Luckily, mine went on on first try. I had a 12:15 appointment and walked out at 12:55. Albeit, I decided to transfer my data at home instead of in store.

 

[eyoungren]

But did you do a trade in? You can’t leave the store with the trade in.

Is your iCloud backup not in the cloud? AFAIK, you can restore from an iCloud backup anywhere you can get internet access - including at home.

 

[jumpcutking]

Is your iCloud backup not in the cloud? AFAIK, you can restore from an iCloud backup anywhere you can get internet access - including at home.

Yes but I have apps, like end to end encryption and security apps that I have to transfer from one phone to another in order to keep using and not loosing its content.