Undeliverable emails

[prefersmac]

A bank has attempted to send me several email alerts in the last week or so that they have marked as undeliverable in my online account. This means 3 attempts failed. I have used the same email address with this bank for years. The email address the bank uses for their alerts is in my email provider's Contacts list. They are not in the Junk folder. How can I look into what the problem may be? Thank you.

 

[Gregg2]

You didn't mention what e-mail application, or web-based e-mail that you're using. That makes it kind of impossible for anyone to help you. But, you should try white listing the bank's address, even if you've never had to do that before.

 

[D.T.]

Here's the thing, when you send an email, it goes client (or app/service) >> email relay >> [internet] >> email server >> your client, so there's negotiation between servers before anything makes it your inbox, that's probably where it's bouncing. Typically junk folders are local, so that assumes the email made it all the way to your client app, and then was analyzed / junked (or whatever rules applied).

So per @Gregg2, you may need to check with your email provider and determine if they've blacklisted the server/originating. You might also contact the bank and ask if they have any logs from a bounce, they could look at the error and easily determine why the delivery isn't occurring.

Also, it's common for services to use a simple mail relay programmatically, and if they haven't implemented that with some authentication, it's very common for the receiving server to refuse (since that's a common spam fingerprint). Like I use SendGrid for a few projects, and if you don't setup authentication properly, most of the emails will get bounced - and I wouldn't be surprised if a bank had a half-assed implementation.

 

[sirghost]

A bank has attempted to send me several email alerts in the last week or so that they have marked as undeliverable in my online account. This means 3 attempts failed. I have used the same email address with this bank for years. The email address the bank uses for their alerts is in my email provider's Contacts list. They are not in the Junk folder. How can I look into what the problem may be? Thank you.

If you use a small email provider have them look thru logs on there side for emails on the from side.

if you use a big email provider you might have better luck having your banks customer service put in a trouble ticket with there it folks to find out what is going on with emails to your email address.

For the later, be sure the customer service person puts in your email address in the notes of the ticket.

Both options will take awhile to go thru the process, so be patient and do not expect immediate results.