Universal Control and MX Master 3

[krifor03]

Has any other MX Master 3 users experienced this:

Universal control works using my MX Master 3 minus the scroll wheel. The mouse is based from my mini; I can move from my mini to my MBP to my iPP but on the MPB and iPP I can't scroll. Using the trackpad on the MBP, everything works as it should on all devices

Is this a "Because its not an Apple mouse..." issue?

 

[Srinivasankh]

You can get the scroll working if you disable the 'Logi Options Daemon' from System Preference -> Security & Privacy -> Privacy tab, Accessibility, then restart Mac. If you do this you will be loosing the Logictech Options/custom shortcuts if you have configured them.

 

[krifor03]

You can get the scroll working if you disable the 'Logi Options Daemon' from System Preference -> Security & Privacy -> Privacy tab, Accessibility, then restart Mac. If you do this you will be loosing the Logictech Options/custom shortcuts if you have configured them.

Thank you for that, it set me on the right path.

I had to disable the daemon and the options application form accessibility and input monitoring to get the mouse working as it should. And yes some functions of my MX series mouse and keyboard are not working (notably the calculator shortcut, launchpad shortcut, and screen brightness control buttons)

 

[egmusic42]

I wonder if Logitech Options will release an update to make these things work together. I LOVE my MX Master and all the shortcuts I've assigned with Options software. Sadly not worth it to me to disable LogiOptions just to get Universal Control working.

 

[Chancha]

I wonder if Logitech Options will release an update to make these things work together. I LOVE my MX Master and all the shortcuts I've assigned with Options software. Sadly not worth it to me to disable LogiOptions just to get Universal Control working.

A possible remedy is if using the Logitech Options+ beta can resolve this, this + version is supposedly Apple Silicon ready where the (green) Logitech Options is going to be deemed legacy software in macOS terms. Though I have heard that the actual driver which is the Daemon is still on Intel binary and will need to run in Rosetta2 still, even under Options+ beta.

 

[GhostRaider]

My Logitech M720 mouse has the same problem. Scroll doesn't work. So disabling the daemon is the only way to make the scroll working when using universal control?

 

[krifor03]

My Logitech M720 mouse has the same problem. Scroll doesn't work. So disabling the daemon is the only way to make the scroll working when using universal control?

Correct, I had to disable the "logi options daemon" and "logi options" application from accessibility and input monitoring to get scroll functions to work

 

[GhostRaider]

Correct, I had to disable the "logi options daemon" and "logi options" application from accessibility and input monitoring to get scroll functions to work

Yes, that did the trick! Hope logitech fixes this soon.

 

[ed_209]

Hard to believe Apple shipped without testing Logitech devices. Disabling the daemon kills the second scroll wheel, all speed/timing/direction customisations, all button assignments.
Essentially this workaround turns your MX Master 1/2/3 into a basic USB HID mouse. Frustrating to wait so long for this excellent feature (UC) and find it's unusable.
It's back to teleport for me until this is resolved; not holding my breath because Logitech ships "Flow", a competing idea/product.

The forum to report this in Logitech support appears to be:

MX Master 2S scroll wheel doesn't work in Universal Control

In the new Universal Control feature of macOS 12.3 which has just been released, it is possible to connect a Mac to an iPad and move the mouse cursor off the side of the screen onto the iPad. When ...

support.logi.com

Recommend bombarding this page with comments about this situation.

 

[krifor03]

This is just like Luna Display or Duet Display; the feature is now built in so why bother downloading some other developers software. The thing that kept me with my MX keyboard and mouse was ergonomics and LG's Flow ability (which did not work with iPad by the way). Now Flow is built into Apple, and if it weren't for the Magic Mouse's GOD AWFUL ergonomics for anyone with an adult-sized male hand - I'd leave my MX gear behind too. So, until then...

 

[geapgr]

MX Master 2S scroll wheel doesn't work in Universal Control

In the new Universal Control feature of macOS 12.3 which has just been released, it is possible to connect a Mac to an iPad and move the mouse cursor off the side of the screen onto the iPad. When ...

support.logi.com

 

[ed_209]

I received this response from Logitech support:
Thank you for contacting Logitech, My name is Jayarani. I will be assisting you with Logitech Options. I apologize for the inconvenience. Logitech Options is not compatible with MacOS 12 M1, Apple silicon ARM M1 / M1 Pro / M1 Max. However, Logitech Options is compatible with MacOS 12 Intel chip. Our development team is working on software. Once there is an update it will be updated on our official Logitech support page. For future reference, your ticket number for this issue is ###### and you can reference it should you have any further questions regarding this case. You may receive a survey in regards to your support experience and I encourage you to take a moment to provide your opinion so we can continue to better your customer experience. Thanks so much! I appreciate your efforts. Thank you for contacting Logitech. Have a good day.

To which I replied:
Thanks for your response. However you misunderstand the issue. This has nothing to do with Apple Silicon. It's about Logi Options 9.40.75 compatibility with MacOS Monterey 12.3 regardless of Intel or Apple Silicon hardware. The issue is that Logi Options does not work with Universal Control, and it's independent of Mac model or hardware architecture. The Logi Options Daemon steals all but the basic left, right and drag mouse events on the controlling device, and these are not transmitted to the slave Mac (or iPad). This is particularly bad because all high end Logitech mice are effectively neutered and, worse, behave differently on the slave. Not even the main scroll wheel works, let alone the secondary scroll wheel, gestures, and four additional buttons. Logi Options+ behaves no differently and the problem is consistent across all MX series mice (and many others, according to the forums). What am I after? A bug ID and known issue publication from Logitech, acknowledging a fix is in the works. This is entirely independent of Apple Silicon native compilation, which isn't a big deal because Logi Options works fine with Rosetta 2.

 

[geapgr]

you nailed it 100%! this is VERY dissapointing from Logitech. i have the intel based 2020 macbook pro 13 inch. i agree with you 100%. i have the logitrech pebble,a 10$ mouse and it works flawlessly and i have the master 3 and it has the problem. diabling options + SW is NOT an option as that would deprive us from basic functionality on oir macs (intel or not intel)

 

[MacGizmo]

Good God people, Universal Control has only been available for a few days – I think a week or two at minimum would be acceptable for an update to fix the situation. Most developers, particularly one that works with hardware, don't release updates based on OS beta software... they wait until the public release.

 

[ed_209]

I think a week or two at minimum would be acceptable for an update to fix the situation. Most developers, particularly one that works with hardware, don't release updates based on OS beta software... they wait until the public release.

Been in public beta since June 2021. Testing is the purpose of a beta, and we are dealing with Logitech here, not a tiny startup. A fix isn't the high order bit issue; bug recognition, ownership and transparency would go a long way.

 

[burzb]

They responded here https://www.reddit.com/r/logitech/comments/tj2ddd

We are aware of the Universal Control limitations at this time. For immediate action, you can uninstall Options/Options+ or disable Universal Control. We plan to have a fix within a week on Options+ and by the end of the month on Options that will alleviate this issue on the secondary computer.

So hopefully a fix is coming this week!

 

[krifor03]

They responded here https://www.reddit.com/r/logitech/comments/tj2ddd
So hopefully a fix is coming this week!

Awesome. Hopefully they will be able to focus on developing more features for the MX series since they can stop working on Flow

 

[Cashmonee]

The Logi Options+ seems to now allow scrolling with my MX3. However, my K380 modifier keys no longer work on the iPad using Universal Control.

 

[Media Pimp]

The Logi Options+ seems to now allow scrolling with my MX3. However, my K380 modifier keys no longer work on the iPad using Universal Control.

I had/have the same issue. You need to use the USB receiver for it to work properly, which sucks. Hopefully it gets fixed soon.

 

[Cashmonee]

I had/have the same issue. You need to use the USB receiver for it to work properly, which sucks. Hopefully it gets fixed soon.

I fixed the keyboard as well. Had to go to accessibility in the iPad and give the keyboard full control. Now everything works perfectly!

 

[Srinivasankh]

Thanks, all the modifier key now works after changing the setting under Accessibility

 

[Media Pimp]

I fixed the keyboard as well. Had to go to accessibility in the iPad and give the keyboard full control. Now everything works perfectly!

That did it! Everything works perfectly now… without the USB receiver. I would’ve never thought to check accessibility settings on the iPad. Thanks for that!

 

[ijimk]

My main issue happens when I try to use my MX Master 3 and MX Keys on 2 macs (1 intel and 1 Intel) and my iPad. It seems that my mouse shortcuts like showing Mission Control don't currently transfer to the secondary Mac. If I removed the Logi Options software and just used built-in Mac OS keymapping or may be used a third-party software solution would this work better with Universal Control?

Or should I just wait for Logi Options+ to be updated?

I currently went back to my Apple Keyboard and Trackpad because those work flawlessly with Universal Control.

 

[a8ung]

I can confirm, after installing Logitech Options+ beta (https://www.logitech.com/en-ca/software/logi-options-plus.html#software-download), my mx anywhere works on iPad when paired with mac.

 

[Chancha]

Dang. I have an MX ERGO and a MX Keys, don’t think the Options+ beta supports ERGO yet so I am stuck with the green old app.