Just like others, I had my macbook sent in for repair due to random shut downs. When I turned in my laptop, Apple Genius technician said it'll take at least a week and couple more days maybe.
My laptop was submitted on aug 28th and was received by the service center the next day, aug 29th.
Ever since then, it has the same status, "part on order". It's basically on hold awaiting for the new part.
So I called Applecare today, sept 7th, and asked for the status on my repair in case the online database just failed to update on the status.
No luck, my macbook repair was still on hold for part and the applecare staff checked if anyone has sent for a search form where they send out notice to other repair places to see if they have the parts. No luck there either.
So basically, my laptops been in repair for a week and a half doing nothing, but sitting there.
I am very disappointed at the apple's service right now. I have to get down to San Diego this sunday and I would have thought I would get my laptop back before then. They were at least helpful by calling stores in Burlingame and San Diego to make sure they will be able to trasnfer my laptop down.
Nevertheless, the staff gave me an option to talk to the supervisor in order to work something out if nothing changes by saturday night. Anyone else have had this experience? What can the supervisor really do for me?
Thanks for your time and help in advance.
My laptop was submitted on aug 28th and was received by the service center the next day, aug 29th.
Ever since then, it has the same status, "part on order". It's basically on hold awaiting for the new part.
So I called Applecare today, sept 7th, and asked for the status on my repair in case the online database just failed to update on the status.
No luck, my macbook repair was still on hold for part and the applecare staff checked if anyone has sent for a search form where they send out notice to other repair places to see if they have the parts. No luck there either.
So basically, my laptops been in repair for a week and a half doing nothing, but sitting there.
I am very disappointed at the apple's service right now. I have to get down to San Diego this sunday and I would have thought I would get my laptop back before then. They were at least helpful by calling stores in Burlingame and San Diego to make sure they will be able to trasnfer my laptop down.
Nevertheless, the staff gave me an option to talk to the supervisor in order to work something out if nothing changes by saturday night. Anyone else have had this experience? What can the supervisor really do for me?
Thanks for your time and help in advance.
