Hello all, new guy here. I'll try to make this short as possible.
New iphone 7 Plus (256gb, Matte Black), purchased a 42mm S2 Space Gray watch a few weeks later. The watch paired and worked beautifully with the phone. But then after two days, the watch lost connection, the time on the watch was running fast and the screen wouldn't respond to touch. One visit to the Apple Store on a Friday evening and I had the replacement watch in my hands by the next Tuesday morning.
I paired that with the phone and it worked. Two days later it lost connection and I couldn't get it back, also the time was running faster on the watch again. Before you ask, yes I did the reset of the bluetooth, put them both in airplane and out of it. I've gone through lots of extensive steps actually. I reset the watch, unpaired from the phone, tried to pair it back and the phone couldn't see the watch. Had the pairing animation on the watch, phone still would't recognize it. Tried manual, phone wouldn't see it. Reboot, reset everything, still nothing. Fast forward a day or so and the watch was able to pair back with the phone. 48 hours later again the same thing, it loses connection. All the while it says it's connection via WiFi (Cloud Icon on the watch). This is an ongoing thing, I can't get the watch to stay connected. The third time it did this (within a week) it stayed connection for 6 hours and dropped. Waited till the next day and paired it back. Now seeing how long it stays again.
The phone is on iOS 10.1.1, watch is on OS 3.1. The Bluetooth on the phone seems fine, I have a bluetooth headset I use at work all day, never drops a second while using it for calls or music. One time when the watch dropped, I tried to pair my headphones at work directly to my watch. I unpaired them from the phone and the watch took a while to see them while it was in pairing mode. When it paired, a minute later the headset said it dropped so I went to force it back from the watch and it wouldn't go for a minute. Then it did, I opened up music on the watch and the music started to play from the phone. I went into the bluetooth settings on the watch, headset was still there but then said not connected. Tried to force it and nothing. Paired the headphones back to the watch and it worked, but then the watch dropped from the phone.
So, possible I got a 2nd bad watch? Or am I just not meant to have one?
The current case I have open with Apple has been open since Oct 27, it's now Nov 6. I've sent logs (Vol UP+DOWN+Sleep/Wake Button) to Apple of both my normal configuration of my iPhone AND we even did a forced restore of the phone to factory and tried to pair the watch then, still nothing, they have the logs. They said the engineers still haven't found anything wrong.
Now, I appreciate them going through all the trouble. But this seems very unusual from all the other issues I've read. Like, this is hopeless. Nothing fixes it for more than a day or two. The watch functions perfectly fine when it's connected. All my notifications, calls, texts, etc. I've even chose to not install any apps and now I'm not even setting up my Apple Pay on it. The watch is just paired with the phone, no passcode, no apps other than defaults, even have Tracking turned off. WTF. I just want this thing to work.
Anyone else having similar issues? Are you not able to get your watch back from the grave for at least a day or so? When it completely disconnects, do you have to completely unpair/reset and wait a day or so before your phone will even see it again?
New iphone 7 Plus (256gb, Matte Black), purchased a 42mm S2 Space Gray watch a few weeks later. The watch paired and worked beautifully with the phone. But then after two days, the watch lost connection, the time on the watch was running fast and the screen wouldn't respond to touch. One visit to the Apple Store on a Friday evening and I had the replacement watch in my hands by the next Tuesday morning.
I paired that with the phone and it worked. Two days later it lost connection and I couldn't get it back, also the time was running faster on the watch again. Before you ask, yes I did the reset of the bluetooth, put them both in airplane and out of it. I've gone through lots of extensive steps actually. I reset the watch, unpaired from the phone, tried to pair it back and the phone couldn't see the watch. Had the pairing animation on the watch, phone still would't recognize it. Tried manual, phone wouldn't see it. Reboot, reset everything, still nothing. Fast forward a day or so and the watch was able to pair back with the phone. 48 hours later again the same thing, it loses connection. All the while it says it's connection via WiFi (Cloud Icon on the watch). This is an ongoing thing, I can't get the watch to stay connected. The third time it did this (within a week) it stayed connection for 6 hours and dropped. Waited till the next day and paired it back. Now seeing how long it stays again.
The phone is on iOS 10.1.1, watch is on OS 3.1. The Bluetooth on the phone seems fine, I have a bluetooth headset I use at work all day, never drops a second while using it for calls or music. One time when the watch dropped, I tried to pair my headphones at work directly to my watch. I unpaired them from the phone and the watch took a while to see them while it was in pairing mode. When it paired, a minute later the headset said it dropped so I went to force it back from the watch and it wouldn't go for a minute. Then it did, I opened up music on the watch and the music started to play from the phone. I went into the bluetooth settings on the watch, headset was still there but then said not connected. Tried to force it and nothing. Paired the headphones back to the watch and it worked, but then the watch dropped from the phone.
So, possible I got a 2nd bad watch? Or am I just not meant to have one?
The current case I have open with Apple has been open since Oct 27, it's now Nov 6. I've sent logs (Vol UP+DOWN+Sleep/Wake Button) to Apple of both my normal configuration of my iPhone AND we even did a forced restore of the phone to factory and tried to pair the watch then, still nothing, they have the logs. They said the engineers still haven't found anything wrong.
Now, I appreciate them going through all the trouble. But this seems very unusual from all the other issues I've read. Like, this is hopeless. Nothing fixes it for more than a day or two. The watch functions perfectly fine when it's connected. All my notifications, calls, texts, etc. I've even chose to not install any apps and now I'm not even setting up my Apple Pay on it. The watch is just paired with the phone, no passcode, no apps other than defaults, even have Tracking turned off. WTF. I just want this thing to work.
Anyone else having similar issues? Are you not able to get your watch back from the grave for at least a day or so? When it completely disconnects, do you have to completely unpair/reset and wait a day or so before your phone will even see it again?
