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TheBruno

macrumors member
Original poster
Mar 29, 2018
66
88
Corvallis, OR, USA
After installing a new update on my iMac today (Running Sierra), when it booted there was a cross symbol. Now it won't boot at all. What can I do to fix it?
 

Fishrrman

macrumors Penryn
Feb 20, 2009
29,193
13,246
This is why one keeps an external drive with a fully-bootable cloned backup of your (formerly working) OS around. For moments exactly like the one you're having now.

Can you boot into safe mode? (reboot and hold down shift key continuously)
 

TheBruno

macrumors member
Original poster
Mar 29, 2018
66
88
Corvallis, OR, USA
This is why one keeps an external drive with a fully-bootable cloned backup of your (formerly working) OS around. For moments exactly like the one you're having now.

Can you boot into safe mode? (reboot and hold down shift key continuously)

Yeah, I entered into Recovery Mode, and I'm using a Time Machine recovery before the update was made.
 

TonyK

macrumors 65816
May 24, 2009
1,032
148
Which update was it so we can keep an eye out and report with our experiences.
 

TonyK

macrumors 65816
May 24, 2009
1,032
148
My iTunes was updated a week ago to 12.7.4 and just this morning I updated Safari and security patches for Sierra. It rebooted just fine.
 

TheBruno

macrumors member
Original poster
Mar 29, 2018
66
88
Corvallis, OR, USA
My iTunes was updated a week ago to 12.7.4 and just this morning I updated Safari and security patches for Sierra. It rebooted just fine.

It's my wife's computer, and her iMac is a 2013 model. It's possible the drive is starting to have trouble, or a file became corrupted after the update. Ever since the Time Machine restore, things are working just fine, and we've rebooted a few times. I'm not sure what the problem is, but since it's just Safari and iTunes, I've suggested she leave it be.

My Late 2012 iMac just went down two weeks ago due to a faulty logic board, and I just spend $3k on a new iMac, so I'm pretty hesitant to drag hers into the Apple Store just yet.
 

TonyK

macrumors 65816
May 24, 2009
1,032
148
If a restore resolved the problem, that doesn't sound like hardware. My first thought is a corrupted file during the update procedure.
 
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