updated to iOS 10 and now my windows computer won't mount my iphone

[warchieft2k]

Today I was going upload my photos from my iphone 6 running iOS 10 to my windows computer and I am not able to. My windows computer detects the iphone, in fact i can see it on itunes. However, I will not mount in. I can not browser my pictures folder on the iphone as i usually do...

any suggestions?

 

[jhuynh]

unlock the phone, there should be a popup asking if you trust the computer.

 

[warchieft2k]

I forgot to add that I did that already as soon as I plugged he phone in..

 

[one more]

Are you running the latest version of iTunes?

 

[warchieft2k]

Are you running the latest version of iTunes?

I downloaded it before I plugged my phone in. 12.5.1.21

 

[one more]

I downloaded it before I plugged my phone in. 12.5.1.21

Then perhaps try checking for any Windows updates, apply them if any, reboot both the iPhone & computer and give it another go?

 

[jhuynh]

The only other thing would be to try a different cable or different usb port on the computer and try again.

 

[jetsam]

Today I was going upload my photos from my iphone 6 running iOS 10 to my windows computer and I am not able to. My windows computer detects the iphone, in fact i can see it on itunes. However, I will not mount in. I can not browser my pictures folder on the iphone as i usually do...

any suggestions?

I had the same problem. I tried a bunch of things, including an iTunes uninstall/reinstall, which didn't work.

Ultimately, I found that it was necessary to disconnect my iPhone from my computer, power cycle the iPhone, and then plug the USB cable back in. This enabled the iPhone to appear in "This PC" so I could download my photos.

This is only a temporary fix. Next time you want to download pictures, you'll need to do the iPHone power cycle again.

iPhone 6 Plus, iOS 10.0.1, Windows 10 Pro 1607 Build 14393.187

 

[warchieft2k]

im glad to hear i am not the only one... do you think it is a bug on ios 10?

 

[jetsam]

Hard to say. On Tuesday, not only was iOS updated, but also iTunes and Windows 10.

I'm leaning towards it being a bug in "Apple Mobile Device Support," (which was updated with iTunes) since I could see my iPhone in "This PC" (though not access it) while iTunes was uninstalled.