iPhone 14 Pro Max Upgrade problem

[gbf]

I try and upgrade my phone thru the Apple app on my phone and I keep getting this error.

I only have ONE line and neither Apple nor Verizon knows what’s wrong.

Has anyone seen this and if so could you help me out please.

 

[StaceyMJ86]

I try and upgrade my phone thru the Apple app on my phone and I keep getting this error.

I only have ONE line and neither Apple nor Verizon knows what’s wrong.

Has anyone seen this and if so could you help me out please.

It sounds like the line you have is not the authorized account owner line, to upgrade through the Apple app. If you have just that one line, you would more than likely have to talk to Verizon and find out why that 1 line is not the authorized account owner.

 

[gbf]

It sounds like the line you have is not the authorized account owner line, to upgrade through the Apple app. If you have just that one line, you would more than likely have to talk to Verizon and find out why that 1 line is not the authorized account owner.

They said (Verizon) that everything is fine on their end. I don’t know. I give up. If they can’t figure it out and Apple can’t figure it out what am I to do?

 

[maerz001]

Wait a month for the 15 and buy without contract

 

[sjperformance]

Are you on AUP? If not just order i15 thru Verizon.

 

[gbf]

Are you on AUP? If not just order i15 thru Verizon.

I want to use APPLE. I don’t order thru Verizon.