Other Upgrade program weird

[Hippocrates1985]

hello my friends,

So today I decided to apply for the iPhone upgrade program. I followed all the steps and I was confident that I’ll be in with no problem because I hard a good score of 720. But here is what I got:

There is an issue with your application

Unfortunately, you were not approved for this offer.

Citizens one will send you an email explaining why your application was unsuccessful, along with a phone number to call if you’d like to discuss the status of your application.

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So what’s going on here? I did not get the email they mentioned. It seems there is something wrong but I noticed they did a hard inquiry on my credit through EQUIFAX.

Did anyone face anything like that?

Thank you

 

[spiderpumpkin]

Is your Equifax credit file frozen?

 

[Hippocrates1985]

Is your Equifax credit file frozen?

No it was not frozen

 

[SisterBlue22]

In past years, I've seen many posts from people with excellent FICO scores being declined for the Citizens One loan. I don't know if anyone ever figured out why. Do you have any negative history with Citizens Bank?

 

[puggles]

Got the same thing when I tried to upgrade my 7+ to the XS Max even though I payed every payment on time and have a decent credit score. I had to go through T-mobile's plan this time.

 

[spiderpumpkin]

No it was not frozen

Maybe a fraud alert on your file?

 

[Hippocrates1985]

Maybe a fraud alert on your file?

I called them today because I did not get any emails as they said that I should get one and they said I need to wait like 5 business days because they need to check on my info manually :-/

This is weird and I hope apple change them to another bank