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iPhone 14 Pro Max UPS stole my trade in iphone

Ravox

Ravox

macrumors regular
Original poster
Nov 24, 2020
157
123
Florida
UPS stole my 13 Pro Max that i sent as trade in they tracked at the ups store after that no tracking anymore sent my iphone and apple watch for trade in the watch arrived and the iphone is missing

Anybody had this experience before what happens now they will cover the cost of the trade in?
 
Splitrail

Splitrail

macrumors 6502a
Dec 26, 2021
907
1,112
Ravox said:
UPS stole my 13 Pro Max that i sent as trade in they tracked at the ups store after that no tracking anymore sent my iphone and apple watch for trade in the watch arrived and the iphone is missing

Anybody had this experience before what happens now they will cover the cost of the trade in?
Click to expand...
Why don't you ask them?
 
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Ravox

Ravox

macrumors regular
Original poster
Nov 24, 2020
157
123
Florida
Already asked no clear answer contacted UPS and they asked me to contact Apple Apple informed will open an investigation but no clear answer if UPS will pay for the stolen iphone
 
black_knight

black_knight

macrumors 6502
Jan 2, 2021
324
460
Ravox said:
UPS stole my 13 Pro Max that i sent as trade in they tracked at the ups store after that no tracking anymore sent my iphone and apple watch for trade in the watch arrived and the iphone is missing

Anybody had this experience before what happens now they will cover the cost of the trade in?
Click to expand...
Did you ask for a receipt when you dropped it off at the UPS Store?
 
Jackbequickly

Jackbequickly

macrumors 68040
Aug 6, 2022
3,189
3,278
UPS weighs you package multiple times on its journey. They can go back and see shen the weight, all of a sudden, changed.

Now, we hope UPS will be honest. UPS, like other companies are having trouble finding enough “qualified” employees to fill it‘s ranks and they have had to drop their standards to do so.
 
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lostPod

lostPod

macrumors 6502
May 9, 2022
349
264
I sent an iPhone 6s to Apple for a battery repair. UPS lost the package or maybe it was stolen like you said. After months of waiting and contacting Apple I finally got sent to someone that makes a lot of money lol … she sent me a brand new replacement phone. Hopefully they will do the same.

However, I used to work at UPS, and it’s not exactly super easy to steal electronics from the hub as they have metal detectors. Also, you cant even bring in your own phone until you’ve been there a while.

I did hear of people stealing iPods back in the day at the hub I worked at, the only thing I can think of is hiding it in your steel towed boots. However they usually look when you enter or exit the building. Metal detectors and wands. Also ask to take off your shoes if they want.

Perhaps it was stolen or “fell” off a truck. Usually the flammable battery logo gives away what’s in the little rectangle box.
 
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lostPod

lostPod

macrumors 6502
May 9, 2022
349
264
Jackbequickly said:
UPS weighs you package multiple times on its journey. They can go back and see shen the weight, all of a sudden, changed.

Now, we hope UPS will be honest. UPS, like other companies are having trouble finding enough “qualified” employees to fill it‘s ranks and they have had to drop their standards to do so.
Click to expand...
They used to only promote or hire people from within. When I worked there at the hub everyone started as a loader.
 
J

JaraCz

macrumors regular
Sep 9, 2022
232
157
I was with same situation last year when returning AW7. But it was not stolen I did not write number of refund on the box.

It takes a lot of weeks to get my money back but I had receipts about shipping and about delivering to Apple, so as you have all documents (or it can be tracked at UPS), you are fine.
 
Ravox

Ravox

macrumors regular
Original poster
Nov 24, 2020
157
123
Florida
besides the weight also have pictures of the phone inside the box and the box
 
1

1557750

Cancelled
Jul 18, 2022
1,036
4,075
Ravox said:
UPS stole my 13 Pro Max that i sent as trade in they tracked at the ups store after that no tracking anymore sent my iphone and apple watch for trade in the watch arrived and the iphone is missing

Anybody had this experience before what happens now they will cover the cost of the trade in?
Click to expand...
Never had it happen on a return for a trade in. But UPS is slipping big lately. Delivery of my 14PM wasn’t delivered the day it was supposed (I thought it was stolen and got one in store). UPS has never missed a delivery date on an iPhone release date.

Last night I received a AW braided solo loop I was supposed to get on the 4th. It looked like the driver sat on it for a week. I had already started an investigation with UPS and Apple had already reimbursed me for it. I returned it today.

If you don’t have a UPS account create one and open an investigation through it. May be quicker than calling. Then call Apple and let them know. I see you got a drop off receipt, so you should be good. Least you have proof of the drop of and the weight.

Good luck. 👊🫤👍
 
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