Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

URGENT HELP- ATI 5870 crashes ...:(

A

arunpg123

macrumors newbie
Original poster
Sep 22, 2008
7
0
Hi all @ macrumors,

I am in need of an urgent help.

I just got my ATI Radeon HD 5870 graphics card for my mac pro.
I cant load anything . I tried previewing a quicktime movie file, it crashes.
Same with safari. cant even load it.

even in firefox, it shows flash player error.
tried updating flash player, but in vain .

This is my config

Model Name: Mac Pro
Model Identifier: MacPro4,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 2.26 GHz
Number of Processors: 2
Total Number of Cores: 8
L2 Cache (per Core): 256 KB
L3 Cache (per Processor): 8 MB
Memory: 24 GB

I have LED cinema display 24 inch. (‪24-inch, Late 2008‬ (1920 x 1200)

HDD :

512 GB SSD
2 TB SATA Disk
6 TB Lacie (as a RAID Drive)



Can someone guide me pls.....
thanks

Aroonz
 
We need more specific information if we are to help.

"Just got..." implies you just bought it so use your warranty.

"it crashes" is too vague to help diagnose the issue.
 
Couple of things to check.

Are you running 10.6.4 or higher?

Is this an Apple 5870, or a stock PC one?

Have you installed it into the correct slot (PCI slots 3 or 4, which run at 16x)
 
cutterman said:
Did you connect the 2 accessory power leads?
Click to expand...
i did connect 2 power leads

----------
Draeconis said:
Couple of things to check.

Are you running 10.6.4 or higher? i am running OS X 10.8.2 (12C60)
Is that the reason ??



Is this an Apple 5870, or a stock PC one?

Its apple mac pro , early 2009 model

Have you installed it into the correct slot (PCI slots 3 or 4, which run at 16x)
Click to expand...

yea. its in the last slot - no 4 i guess.. the one away from the drive bays.


DanielCoffey said:
We need more specific information if we are to help.

"Just got..." implies you just bought it so use your warranty.

"it crashes" is too vague to help diagnose the issue.
Click to expand...

arunpg123 said:
i did connect 2 power leads
Click to expand...
Yea. i have warranty. I thought i would check with you guys before i go for it :D



THANKSSSSSS for all your replies. Looking forward to a solution.

thank you guys..
 
Asgorath said:
No, if it's under warranty, you should contact the official support. That's what it's for.
Click to expand...

Thanks mate for the advise. I was looking for someone with a solution !!!

Anyways, i have contacted the service center ..
 
again :(

i got the replacement from apple.

installed the new card.. got it working.. but same probs with flash player and quicktime.

what can be done ? any idea guys ?
 
arunpg123 said:
i got the replacement from apple.

installed the new card.. got it working.. but same probs with flash player and quicktime.

what can be done ? any idea guys ?
Click to expand...

Post a Crash Log and what is your OS?

There is another user here with similar problems, lots of them with safari, reinstalled but does not make a difference, so crash log and OS version.
 
justperry said:
Post a Crash Log and what is your OS?

There is another user here with similar problems, lots of them with safari, reinstalled but does not make a difference, so crash log and OS version.
Click to expand...

I have osx 10.8.2.
Did the other guy had his problems sorted out.. does he also run 10.8 >??

here is the crash log from quicktime. i swapped the graphics card and i havent saved the log.
Let me know if this image helps. else i will put the gfx card again and get u the log in text format :

http://www.freeimagehosting.net/y7knj



MacVidCards said:
Which OS?

Requires 10.6.5 or later to work right
Click to expand...

i have higher version

----------
All Taken said:
Try a fresh install of OS X, try the card under Windows.
Click to expand...


Its high time i try that :)

----------

UPDATE

I tried swapping 5870 with 5770 (my friend had one)
5870 worked fine on his mac. It implies that the new gfx card is error free.

That made me try 5770 on mine. It gave me the same crashes.
only difference between the mac's is the OSX. I run 10.8.2 and he has 10.6

So it must be a prob with osx. I guess i should try a fresh install....
Right... ?




arunpg123 said:
Hi all @ macrumors,

I am in need of an urgent help.

I just got my ATI Radeon HD 5870 graphics card for my mac pro.
I cant load anything . I tried previewing a quicktime movie file, it crashes.
Same with safari. cant even load it.

even in firefox, it shows flash player error.
tried updating flash player, but in vain .

This is my config

Model Name: Mac Pro
Model Identifier: MacPro4,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 2.26 GHz
Number of Processors: 2
Total Number of Cores: 8
L2 Cache (per Core): 256 KB
L3 Cache (per Processor): 8 MB
Memory: 24 GB

I have LED cinema display 24 inch. (‪24-inch, Late 2008‬ (1920 x 1200)

HDD :

512 GB SSD
2 TB SATA Disk
6 TB Lacie (as a RAID Drive)



Can someone guide me pls.....
thanks

Aroonz
Click to expand...
 
arunpg123 said:
I have osx 10.8.2.
Did the other guy had his problems sorted out.. does he also run 10.8 >??

here is the crash log from quicktime. i swapped the graphics card and i havent saved the log.
Let me know if this image helps. else i will put the gfx card again and get u the log in text format :

http://www.freeimagehosting.net/y7knj





i have higher version

----------




Its high time i try that :)

----------

UPDATE

I tried swapping 5870 with 5770 (my friend had one)
5870 worked fine on his mac. It implies that the new gfx card is error free.

That made me try 5770 on mine. It gave me the same crashes.
only difference between the mac's is the OSX. I run 10.8.2 and he has 10.6

So it must be a prob with osx. I guess i should try a fresh install....
Right... ?



Click to expand...

After reading all the Posts again I think your best bet is to try a clean install, but instead of reinstalling on the main disk you could try to install a fresh copy on a USB stick, minimum 8GB or so, select as little as possibel, so no print drivers or languages.
If the problems persist try an earlier OS version, 10.6.8 would be a good choice, if it persists on ML there could be a bug, if it's gone in Lion or SL you know crappy ML is the cause and you are not the only one with problems with Lion or Mountain Lion.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back