i've purchased multiple things through Adorama over the years and have never had problems. This past summer I purchased a refurb'd Canon G10 and there were a few issues (dead pixel on LCD, line on sensor). They didn't have any problems accepting the return from me, however, they didn't contact me at all over a span of four weeks to give me any sort of update after they had received the camera. When I contacted them, they stated they didn't have anymore in stock and that I could pay the difference for a new one (i know they're not scammers, but that's what it sounded like). they also didn't have my returned camera so they couldn't send it back to me. Had they contacted me at some point (I don't think that's asking too much), things may have been different. However, after getting the runaround for a week I finally asked for a refund which they provided. the few people that I spoke to on the phone were extremely rude and didn't even appear to want my business. Not really sure if I'll ever go through them again based on this past experience.