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Carrier Verizon is Despicable

N

nyc232

macrumors member
Original poster
Aug 28, 2008
45
44
I confirmed with them twice that I would be able to preorder the new iPhone's, and they would honor the traditional upgrade pricing.

I wake up today and only find two options, either device pmt plan or pay full retail.

I call in and they tell me, "we have moved away from the 2 year contracts and changed to the device payment plan"

Terrible. Moving all 6 iPhone lines away from them.

Before moving into the auto industry, wouldn't it be great if Apple would disrupt and take over wireless.
 
1080p said:
Who you gonna move to? They have all killed contracts. It's all payments now!
Click to expand...

Wrong Verizon still offers 2 year contracts (for Current Customers)
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nyc232 said:
I confirmed with them twice that I would be able to preorder the new iPhone's, and they would honor the traditional upgrade pricing.

I wake up today and only find two options, either device pmt plan or pay full retail.

I call in and they tell me, "we have moved away from the 2 year contracts and changed to the device payment plan"

Terrible. Moving all 6 iPhone lines away from them.

Before moving into the auto industry, wouldn't it be great if Apple would disrupt and take over wireless.
Click to expand...

Order them on Verizon.com or apple.com it will allow you to choose 2 year contracts
 
1080p said:
Who you gonna move to? They have all killed contracts. It's all payments now!
Click to expand...
This. I don't know if they automatically offer a contract now. I know they didn't for me. Also, when you call Verizon and ask about an upgrade date, make damn sure it is reflected on the site as well. The whole word is their bond thing does nothing when you're trying to order online at 3 am.

Your options when you move to another carrier will likely be the same.
 
It still shows 2 year contract option for me on apple website when I try to check out.
 
nyc232 said:
I confirmed with them twice that I would be able to preorder the new iPhone's, and they would honor the traditional upgrade pricing.

I wake up today and only find two options, either device pmt plan or pay full retail.

I call in and they tell me, "we have moved away from the 2 year contracts and changed to the device payment plan"

Terrible. Moving all 6 iPhone lines away from them.

Before moving into the auto industry, wouldn't it be great if Apple would disrupt and take over wireless.
Click to expand...
Why would you want a 2 year contract in the first place? That seems like a horrible idea. I was thinking the same, I was looking to buy the iPhone 7+ black 128gb under contract at $419 but it raises your bill $20/month for 2 years which is $480, total price is $899 and you don't have the option to upgrade after 1 year like installments....
 
arctyler said:
Why would you want a 2 year contract in the first place? That seems like a horrible idea. I was thinking the same, I was looking to buy the iPhone 7+ black 128gb under contract at $419 but it raises your bill $20/month for 2 years which is $480, total price is $899 and you don't have the option to upgrade after 1 year like installments....
Click to expand...

How does it add $20 per month for 2 years? It doesn't do this to me. It's a contract at the current plan that I am on with is unlimited data and a loyalty legacy plan totaling $45 per month before taxes on VZW.
 
arctyler said:
Why would you want a 2 year contract in the first place? That seems like a horrible idea. I was thinking the same, I was looking to buy the iPhone 7+ black 128gb under contract at $419 but it raises your bill $20/month for 2 years which is $480, total price is $899 and you don't have the option to upgrade after 1 year like installments....
Click to expand...
Because some of us prefer paying less for a phone when we know which carrier best suits our needs.

There are many different variables and everyone's situation is different. One must do the math for himself, but for some, it is cheaper or a wash.
 
lyngo said:
How does it add $20 per month for 2 years? It doesn't do this to me. It's a contract at the current plan that I am on with is unlimited data and a loyalty legacy plan totaling $45 per month before taxes on VZW.
Click to expand...
Usually if your not under contract, line access is $20, under a new 2 year contract they bump that up to $40, so they can recover from selling you an iPhone at a discounted price. With you, you might be grandfathered into the old 2 year contract.
 
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I actually moved from the loyalty plan ($60 a month for 2gb) this morning. With trading in my 6, going to device payment and switching to the Small plan ($55) my monthly bill will be slightly lower thanks to the insane $650 trade offer credit. And I have no contract.
 
willmtaylor said:
Because some of us prefer paying less for a phone when we know which carrier best suits our needs.

There are many different variables and everyone's situation is different. One must do the math for himself, but for some, it is cheaper or a wash.
Click to expand...

I still don't understand how it will increase $20 a month for the next two years. That doesn't make sense to me whatsoever. I agreed to my same current service plan.
 
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willmtaylor said:
Because some of us prefer paying less for a phone when we know which carrier best suits our needs.

There are many different variables and everyone's situation is different. One must do the math for himself, but for some, it is cheaper or a wash.
Click to expand...
"Pay less" is relative... Your paying less now for a phone, but if your under their "new plan" your going to be paying an extra $20 for line access under new contract.... Which is basically just paying payments on your phone through line access....
 
nyc232 said:
I confirmed with them twice that I would be able to preorder the new iPhone's, and they would honor the traditional upgrade pricing.

I wake up today and only find two options, either device pmt plan or pay full retail.

I call in and they tell me, "we have moved away from the 2 year contracts and changed to the device payment plan"

Terrible. Moving all 6 iPhone lines away from them.

Before moving into the auto industry, wouldn't it be great if Apple would disrupt and take over wireless.
Click to expand...

Verizon does in fact offer the 2 year contract still, as long as you're a current customer. They just won't tell you that willingly because they want you on the Edge program.
 
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lyngo said:
I still don't understand how it will increase $20 a month for the next two years. That doesn't make sense to me whatsoever. I agreed to my same current service plan.
Click to expand...
There's an ever present trend in these forums that whatever is true for me, anecdotally, must absolutely be true for everyone. (E.g. "I had one bad experience with one person, so the whole company sucks.")

These replies aren't at all surprising. I do my due diligence while keeping an open mind, but most of the time, I do what I know is true/best for my family.
 
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lyngo said:
I still don't understand how it will increase $20 a month for the next two years. That doesn't make sense to me whatsoever. I agreed to my same current service plan.
Click to expand...

If you didn't have the loyalty plan Verizon charges a $40 line access fee. When you move to device payment it becomes a $20 fee. The $40 fee didn't apply to the loyalty plan, or least it didn't for me.
 
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Thank you all for clarifying where you are coming from. It makes sense to me now. Thank you again.
 
Mindbender14 said:
If you didn't have the loyalty plan Verizon charges a $40 line access fee. When you move to device payment it becomes a $20 fee. The $40 fee didn't apply to the loyalty plan, or least it didn't for me.
Click to expand...
Yeah I should have been under the loyalty plan but for some reason it never rolled in and I started getting charged an extra $20 when the whole contract BS rolled in until I was out of contract. Then when I renewed I never even knew about the loyalty from beforehand.
 
All our carriers are despicable; they give no loyalty bonus to us, and therefore they get no loyalty from us. You should go where you get the most for your money. None of them are doing you any favor for sticking with them.
 
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phillytim said:
All our carriers are despicable; they give no loyalty bonus to us, and therefore they get no loyalty from us. You should go where you get the most for your money. None of them are doing you any favor for sticking with them.
Click to expand...
Exactly this^^, only issue with that is where I live I don't really have a choice, it's pretty much Verizon or nothing. Sprint sucks in my area, T-mobile is non-existent since there is zero service up here with T-mobile. The only real options are AT&T and Verizon but yet they are competitively prices so might as well go for the better service. One thing that has really been grinding my gears about Verizon though, is that in my area they shut down one of the towers and its been really messing with my service.
 
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Why? I am getting my iPhone 7 for free from them, all I have to do is trade in my phone and the credit is applied and the phone will be totally paid off. That doesn't sound despicable to me. They just earned 5 stars in my book for offering that. I wasn't planning on upgrading at first.
 
heyyitssusan said:
Why? I am getting my iPhone 7 for free from them, all I have to do is trade in my phone and the credit is applied and the phone will be totally paid off. That doesn't sound despicable to me. They just earned 5 stars in my book for offering that. I wasn't planning on upgrading at first.
Click to expand...
You probably renewed your payments for another 24 months, read the fine print. Or you had a phone that was paid off and you traded it in for "free" plus signed another 2 year contract. I'm guessing one of those two...
 
arctyler said:
You probably renewed your payments for another 24 months, read the fine print. Or you had a phone that was paid off and you traded it in for "free" plus signed another 2 year contract. I'm guessing one of those two...
Click to expand...

Nope, none of the above. My 6S was bought outright last year and there is no 2 year contract. The rep told me that I am able to upgrade next year when the new iphone comes out and I owe nothing on the 7 when I do the trade in.
 
I thought they were despicable for charging a $20 upgrade fee when Im buying the phone outright. WTF. I wasn't going to protest at 3am though.
 
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