Let me list just a few reasons why Verizon is the worst carrier in the nation:
1. Buy exclusivity for phone like the Lumia Icon, then abandon the phone 7 months later and still prevent the sale of the phone to other carriers. Link:
http://www.phonearena.com/news/We-hardly-knew-ye-Verizon-retires-the-Lumia-Icon-seven-months-after-launch_id61567
2. Block activation to LTE tablets (Nexus 7) in order to push out their own 7" craptastic tablet. Link:
http://www.extremetech.com/mobile/166763-verizon-pleads-incompetence-skirts-illegality-by-refusing-to-activate-nexus-7-on-its-lte-network
3. Part of the coalition to block Google Wallet for over 3 years while they screwed up ISIS aka SoftCard or whatever it was called. An epic failure from the beginning. They also forced their employees to use ISIS in an attmept to get traction.
4. Verizon illegally blocked the use of 700mhz spectrum that was specifically slotted by the FCC for use by any interested parties.
5. Having a CFO say this at the latest earnings call, shows that customers needs and wants aren't a priority to Verizon, just their money:
"If the customer who is just price-sensitive and does not care about the quality of the networkor is sufficient with just paying a lower pricethats probably the customer were not going to be able to keep, he said in the companys quarterly earnings call"
6. Customer service is rated the worst for a reason. In person or on a call, these guys make it seems like you are just there to bother them. Once Verizon starts losing more and more customers to the likes of T-Mobile, consider the customer always wrong.