iPhone XS Max Verizon: Should I use AppleCare before returning?

[Caviar_X]

My iPhone XS Max is cracked on the back on the phone and I have a Genius appt this Friday for repair using AppleCare. I've already activated my 12 Pro Max but I'm wondering since the back is cracked will I receive a refurbished XS Max and will Verizon be OK accept the device? I'm worried I should have done this before activating my Pro Max. If I return the phone damaged VZ will charge a fee. Any advice?

 

[Duncan68]

My iPhone XS Max is cracked on the back on the phone and I have a Genius appt this Friday for repair using AppleCare. I've already activated my 12 Pro Max but I'm wondering since the back is cracked will I receive a refurbished XS Max and will Verizon be OK accept the device? I'm worried I should have done this before activating my Pro Max. If I return the phone damaged VZ will charge a fee. Any advice?

Verizon definitely checks the IMEI or the serial number to see if they get the expected device back from you. At least they did with my trade-in of an XS Max for a 12 Pro.

I would call Verizon and explain that you want to give them a fully undamaged device, but that you will be using AppleCare+ to do so and the device you turn in may be a different one to what they expect. See what they say.