Verizon Wi-Fi Calling

[atomx66]

I have been having a frustrating issue with Verizon Wi-Fi calling. I live in an area where cell reception is non-existent for all carriers, and I depend on Wi-Fi calling when at home. I have Verizon and can never depend on Wi-Fi calling; it only works about 50-60% of the time. My setup is TWC Spectrum 100 Mbps, Google Wi-Fi, and an iPhone X (the problem did not get resolved with the new phone).

So, I'm hoping for some solutions out there: Verizon hasn't been helpful--all they ever want to do is reset Wi-Fi calling, which never solves the problem.

Would switching to an Airport Extreme setup help?

 

[Menel]

Airport Extreme is dated and iffy to get any more updates. It should work well... but there are other viable options.

What gateway/AP do you have now? What is your home speedtest?

 

[atomx66]

Airport Extreme is dated and iffy to get any more updates. It should work well... but there are other viable options.

What gateway/AP do you have now? What is your home speedtest?

Consistently 80 Mbps +. When you say gateway, I assume you mean the modem? It is an Arris Surfboard SB6183 (16 Channels).

 

[jetsam]

I have been having a frustrating issue with Verizon Wi-Fi calling. I live in an area where cell reception is non-existent for all carriers, and I depend on Wi-Fi calling when at home. I have Verizon and can never depend on Wi-Fi calling; it only works about 50-60% of the time. My setup is TWC Spectrum 100 Mbps, Google Wi-Fi, and an iPhone X (the problem did not get resolved with the new phone).

So, I'm hoping for some solutions out there: Verizon hasn't been helpful--all they ever want to do is reset Wi-Fi calling, which never solves the problem.

Would switching to an Airport Extreme setup help?

Have you checked if your TWC connection has a jitter problem? That type of problem tends to matter only on real-time connections, like VoIP.

Most of the jitter tests require Java (which I refuse to put on my computer). This one uses HTML5:
https://www.megapath.com/speedtestplus/

 

[Menel]

Consistently 80 Mbps +. When you say gateway, I assume you mean the modem? It is an Arris Surfboard SB6183 (16 Channels).

no
Modem is a modem

Gateway is the device that routes traffic between two dissimilar networks. E.g. wan to lan. Usually has NAT and basic firewall capability.

Wireless AccessPoint creates wifi.

Sometimes these are all separate boxes.
Surfboard > USG gateway > UAP

Sometimes its all in one everything in one box
Arris nvg599

 

[atomx66]

no
Modem is a modem

Gateway is the device that routes traffic between two dissimilar networks. E.g. wan to lan. Usually has NAT and basic firewall capability.

Wireless AccessPoint creates wifi.

Sometimes these are all separate boxes.
Surfboard > USG gateway > UAP

Sometimes its all in one everything in one box
Arris nvg599

Cable Internet > Arris Modem > Google Wi-Fi > Netgear GS605 Switch > Trendnet TI-G50
Hardened Gigabit Switch (very hot attic) >3 more Google Wi-Fi points. That's all I have.

Have you checked if your TWC connection has a jitter problem? That type of problem tends to matter only on real-time connections, like VoIP.

Most of the jitter tests require Java (which I refuse to put on my computer). This one uses HTML5:
https://www.megapath.com/speedtestplus/

Jitter is 5ms

 

[jetsam]

Cable Internet > Arris Modem > Google Wi-Fi > Netgear GS605 Switch > Trendnet TI-G50
Hardened Gigabit Switch (very hot attic) >3 more Google Wi-Fi points. That's all I have.

That sounds like you are set up to support a large number of connections. Is that true? If so, you probably have a QoS problem. If you do, you'll need to prioritize your iPhone. I'm not familiar with Google Wi-Fi, but they must support QoS adjustments.

 

[atomx66]

It's not so much the number of connections, it's just a large home with a guest house that needs coverage. Off the top of my head, we have 3 laptops, six phones, 1 iPod, 4 iPads, and 3 Rokus that might be connected to the wireless network at any time. I don't know if that is considered a large number of connections.

 

[jetsam]

I consider that a large number of connections if they all might be using the TWC connection at once.

My gut sense is this is an issue with your Google Wi-Fi. I looked over at the Google Wi-Fi forum, and there seems to be a lot of issues with Wi-Fi calling.
https://productforums.google.com/forum/#!forum/googlewifi

You might try posting your issue over there, and see what happens.

Or just ditch the Google Wi-Fi and go with Ubiquiti. That's what all the cool kids use if they have a large area to cover. (I'm good at spending other people's money. )

And please post back if you get it fixed - you've definitely piqued my curiosity.

 

[Menel]

I havent studied

Cable Internet > Arris Modem > Google Wi-Fi > Netgear GS605 Switch > Trendnet TI-G50
Hardened Gigabit Switch (very hot attic) >3 more Google Wi-Fi points. That's all I have.



Jitter is 5ms

ohh that's complicated. You should see if others have issues with the google wifi products. Id hate to tell you to replace hardware needlessly... but technologically google wifi might be amoung the bottom barrel with issues exacerbated by number of devices.

Latency and routing issues is my concern. They dont have a dedicated backhaul, so the same connection atream has to handle uplink and downlink and uplink again back and forth with who knows how many devices. Backhaul is doing complicated latency intense double duty.

An easy upgrade, the best of these easy home wifi mesh networks is Netgear Orbi. They have a dedicated separate wireless backhaul separate from the client device networks. Cleaner, higher bandwidth.

Even better... is Ubiquiti UniFi. A little more complex because you need a dedicated controller. But if a little nerdy, will love the control. Ive done this in a lot of newer homes. Whats super awesome if reasonably modern construction is when phone jacks are CAT5E.
Remove those at the head, and run gigabit bit 802.11af poe out to all of them and terminating them into Unifi UAP IW AC wall boxes. Backhaul is gigabit wired. Super low latency. And lots of QOS and such prioritization.

Did the last at mine, fathers, sisters, and uncles and a few friends and it is freaking awesome.

One old home 50’s sprawling brick ranch with a easily accessible attic crawlspace, did a couple ceiling mounted ones.

 

[atomx66]

Thanks for your help, guys. I want wired backhaul, but don’t want a network I have to spend a lot of time managing. I am leaning toward Ubiquiti AmpliFi HD routers, which can be set up as a wired system. I will not need any more than four units, and their tech support said you can link up to ten in a wired system. The routers are around $130 to $140 each. My only concern is that they do not support QoS adjustments, but I’m hoping they are robust enough that I won’t have to worry about prioritizing. Thanks again for your suggestions!
[doublepost=1511373107][/doublepost]Btw, if I were to go with the UniFi system, what components would I need in addition to the access points and POE injector?

 

[Menel]

Thanks for your help, guys. I want wired backhaul, but don’t want a network I have to spend a lot of time managing. I am leaning toward Ubiquiti AmpliFi HD routers, which can be set up as a wired system. I will not need any more than four units, and their tech support said you can link up to ten in a wired system. The routers are around $130 to $140 each. My only concern is that they do not support QoS adjustments, but I’m hoping they are robust enough that I won’t have to worry about prioritizing. Thanks again for your suggestions!
[doublepost=1511373107][/doublepost]Btw, if I were to go with the UniFi system, what components would I need in addition to the access points and POE injector?

Do what you want, but what you say and what their datasheets say on Amplifi dont quite seem to match... lot of mismatched info.

Using their Unifi products.
USG ~$99
US-8-60 ~99 real powerful gigabit 8port switch with 4poe
US-AP-IW-AC are about 89 each.

Run controller on a pc.

 

[atomx66]

Do what you want, but what you say and what their datasheets say on Amplifi dont quite seem to match... lot of mismatched info.

Using their Unifi products.
USG ~$99
US-8-60 ~99 real powerful gigabit 8port switch with 4poe
US-AP-IW-AC are about 89 each.

Run controller on a pc.

[doublepost=1511385587][/doublepost]Hmm. I might go that way. The cost factor works. I'd just need to find a compatible hardened POE switch that can function in an attic that can get up to 130 degrees during the summer.

 

[atomx66]

A couple of other questions:

4 Google wifi pucks provide excellent coverage in the home. Is it safe to assume that 4 UAP-AC-IW units will provide similar coverage?

Can I use a third party POE switch? I need a hardened one.

Thanks again for your help.

 

[Menel]

A couple of other questions:

4 Google wifi pucks provide excellent coverage in the home. Is it safe to assume that 4 UAP-AC-IW units will provide similar coverage?

Can I use a third party POE switch? I need a hardened one.

Thanks again for your help.

I don’t know enough about google wifi pucks to compare coverage... the Unifi products wont be worse... they are prosumer/smb/light-corporate grade devices might allow fewer... but its really impossible to say.

Third party poe switches are fine. Look for 802.3af/at standard.

 

[ganjaology]

I don’t know enough about google wifi pucks to compare coverage... the Unifi products wont be worse... they are prosumer/smb/light-corporate grade devices might allow fewer... but its really impossible to say.

Third party poe switches are fine. Look for 802.3af/at standard.

So I have an AirPort Extreme, and WiFi calling was working great. Then after a couple of weeks it stopped working. I have an iPhone 7 my lady an iPhone 6. Worked on both phones then stopped. When w ego elsewhere, WiFi’s allying works. When we come back to home network, nothing. Anyone know why this is. We are on Verizon and have the worst service in the mountains of northern Cali. Been looking for a solution to no avail. Haven’t reset the WiFi yet. Was hoping to see someone out there share info on the same experience. Haven’t found it.