iPhone Visual Voicemail missing after upgrade

[takiman]

After upgrading to iOS 12 I seem to be missing all my visual voicemails that are over 30 days old. Is anyone else having this issue? I'm on AT&T.

 

[CopyChief]

Yes, all of my old voicemails disappeared. Plus... A few voicemails came in that I had not received (days ago) while I was on the previous beta. Weird.

 

[az431]

Yup. All gone.

 

[Maloney~888]

Just checked. Mine are all here on iPhone X. As far back as January.

 

[4k78]

No voicemail either. iPhone 7 Plus.

 

[BlankStar]

Must be something with AT & T. I'm in Belgium and have had no problems at all with visual voicemail with my carrier "Orange".

 

[chucker23n1]

This happened to me as well. :/ Not sure if it was when upgrading to 12, but that would roughly fit the timeframe.

 

[RTB30]

Same here, 2 years worth of voicemails gone, unfortunately didn’t have an iTunes backup beforehand.

 

[gwhizkids]

When you all say “gone” do you mean that the Visual Voice Mail interface is there, but no voice mails? Or are you getting the more or less blank screen with a button in the middle saying “Dial Carrier Voice Mail “ or something like that?

If the latter, this has happened in other betas and the usual fix is to actually call your voice mail and reset the password.

 

[SoYoung]

This kind of issues always confirm to myself to always install the beta on any other iOS device I own except my daily driver phone. No major iOS beta release is worth it when it have a small chance to mess up things I need the most. Yes I can always restore, but I'm not always at a situation/moment I can do it immediately.

 

[4k78]

Weird, I just called my phone number and at the prompt entered my passcode. I received the message, "I'm sorry, but someone has already entered that password. Please try again later." I did it a couple times before it took and said I had no voicemail messages. But my saved ones are still gone. No big loss, but strange.

 

[pdxmatts]

Everyone having issues, reset your network settings. After I did that, all of my voicemails came back and visual voicemail is also back.


Settings>General>Scroll to bottom>Reset>Reset Network Settings