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WARNING: iCloud is Slowly Going Down

Is anyone else having iCloud issues?

  • Total voters
    28
  • Poll closed .
psionicsin

psionicsin

macrumors 6502
Original poster
Dec 6, 2011
281
119
Metro-Detroit, MI
Spent nearly 4hrs on the phone with various Apple Techs, all the way up to whoever the top one is.

Started out with my Safari Keychain Passwords not being synched to my replacement phone.

My iPhone 6 Plus Lightning port was shorting out. They couldn't fix it, so they replaced the phone.
​
After getting home I figured maybe I'll just sign out of everything, sign back in, and everything will be good. Well...that was a HUGE mistake. I can no longer log into the iCloud service (the website however is FINE).

On both my Mac Pro and Macbook Pro, when I go to "System Preferences > iCloud", the panel takes 5min+ to connect. After that it takes me to a screen where my account is pulled up, but everything is greyed out. At the top is a message that is basically asking me to enter my password again to re-verify my account.

At various random times I'm able to actually get into the panel, but then I'm presented with two other issues. If I try to connect the Keychain ( because it's unchecked for some reason), it asks me to enter my security code, and then does nothing. If I try to sign out, it says that I cannot sign out at this time.

I'm a power user, have run all kinds of tests/reboots/etc...and this is absolutely not on my side. Talking to a tech, he guided me to that Apple Services page which has a green light for everything. HOWEVER when logging into iCloud.com, various services are shutting down and coming back up. They'll darken and say "Not Available" or something.

I'm convinced something is going on with their servers and they just don't know it yet. Which is odd because...they usually know before we know.

UPDATE: Tech has now said someone has confirmed it's something going on with their servers, however no one knows what it is. He's going to call me back in a couple of hours while they figure they problem out.
 
I've been trying to send emails this morning and this afternoon and sometimes they go through, other times I get a pop up saying that my iPad or iPhone can't connect to outgoing server. Apple TV is also having issues it seems. I was using AirPlay to stream from my iMac onto the Apple TV but it stopped and I got a message saying cannot connect to iTunes store.
 
Something is up with iCloud today.

iTunes Match is not syncing in iTunes 12.1.2. Also, music tv and movies aren't syncing to the cloud either. Also, Calendar on iOS 8.3 is not syncing.

Problems appeared to me at 6 pm GMT.
 
Yesterday I was forced to change my iCloud password due to "security issues" out of the blue. And now the App Store isn't working for me on iOS and Mac. I'm on El Cap/iOS 9 for my main devices but when my Apple ID went wonky, it affected my other devices running Yosemite/iOS 8. I'm still getting prompted to put in my login more frequently than usual for iCloud. Not sure if it's a beta thing or an Apple server thing.
 
Cloud is down again can not access Apple Music or download music for Offline listening grrr. Seriously Apple shame on you when Steve Jobs was around there were so many issues but he got things fixed right away did not take 3 or 4 months to fix the issue.
 
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TsMkLg068426 said:
....when Steve Jobs was around there were so many issues but he got things fixed right away did not take 3 or 4 months to fix the issue.
Click to expand...
You mean like MobileMe or Ping? Selective memory is a great thing isn't it?:D

I was having problems with Apple Music syncing for the last 2 days. As of this morning it is working again. I kept checking Apple Support Services but everything was green.

http://www.apple.com/support/systemstatus/
 
Last edited:
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Yesterday was a s***storm for me. First iTunes wouldn't connect to the iCloud library. It had the cloud symbol with the jagged line in it. I only could see music that was downloaded. Also, my whole library disappeared on my phone. I also think the music app was causing a whole lot of trouble for my phone. The screen wouldn't turn on for minutes a bunch of times, but it could just be coincidence. Today things seem to be working as they should.
 
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Apples Notes and some third party apps like OneSafe, DayOne and Pixelmator takes forever to sync.
Started with iTunes match that did not sync either with "Add this computer" or the new "File-Library-Update...".
Comes to the stage where Apple is suppose to deliver my iCloud Library there it just stops.
Called Apple Support but could not figure out what was wrong. Made an appointment last Friday with a Genius but he was not able to help either. When I was there in the store a new update became available and we both hope it would help but not. The first syncs actually starts when I restart my computer so no big deal.

And I can live without Match until Apple has a fix. My best friend used to have a Samsung and after being all the hazel with Android I am still extremely happy for my APPLE-ECO System.

After all I have a feeling that the so far free Apple Music is being used a lot more than Apple expected and that might affect iCloud as a whole. know Apple is renting space on Amazons servers and after having played a bit with Amazons Cloud app on my iPhone i realized it was glitchy so hopefully Apple will get their own servers like Google so they are not dependent on other companies.

We Swedes use to say that even the sun has spots...
 
kmj2318 said:
Yesterday was a s***storm for me. First iTunes wouldn't connect to the iCloud library. It had the cloud symbol with the jagged line in it. I only could see music that was downloaded. Also, my whole library disappeared on my phone. I also think the music app was causing a whole lot of trouble for my phone. The screen wouldn't turn on for minutes a bunch of times, but it could just be coincidence. Today things seem to be working as they should.
Click to expand...

Seems okay today. iCloud Music and iTunes Match are working.
 
Just say "MobileMe" anytime someone mentions Steve Jobs and anything cloud-related in the same sentence.
 
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Everything on the cloud runs on hardware... Sometimes problems happen to that hardware... This happens daily around the world in any hosting or cloud service... They had a bad day (or few days). That doesn't mean that its "Slowly Going Down"... Chill and give them time to fix whatever the problem is...

And i seriously doubt that anyone on tech support would know anything about any supposedly problem on their cloud service hardware, unless it was something big and worthy of being reported.


On my end things went fine yesterday. No problem whatsoever on any iCloud service and i even started my Apple Music trial yesterday and synced massive quantities of music.
 
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