I've gone through Apple support without resolution and was wondering if anyone else could test or is encountering this issue. I never experienced this until the most recent (or the last couple of OS updates - not sure exactly when this started, but it was recently).
I have Apple Watch SE (cellular edition) running watchOS 8.7.
When I answer a phone call on my watch, the watch automatically hands-off the call to the phone no matter what I try. It's a problem because I don't usually have my phone with me and, whenever I try to use the keypad from the watch, the numbers I press aren't recorded or passed to the phone to allow menu selection. In this way I'm unable to buzz in anyone who uses the apartment buzzer or respond to menu prompts from the doctor's office, etc.
I've unpaired, erased, and then repaired my watch with my iPhone. I've also turned off hand-off for the Apple Watch and it still hands-off the call and the keypad won't work.
BTW, I'm often connected with beats to the phone and listening to a podcast or Apple Music when the calls come through (and this is also how I've tested it myself by standing outside and testing with the buzzer). I do hear the music interrupted and can hear the call through my headphones, but again the watch phone app doesn't allow me to interact or send prompts to the call (e.g., buzz someone into the apartment).
I have Apple Watch SE (cellular edition) running watchOS 8.7.
When I answer a phone call on my watch, the watch automatically hands-off the call to the phone no matter what I try. It's a problem because I don't usually have my phone with me and, whenever I try to use the keypad from the watch, the numbers I press aren't recorded or passed to the phone to allow menu selection. In this way I'm unable to buzz in anyone who uses the apartment buzzer or respond to menu prompts from the doctor's office, etc.
I've unpaired, erased, and then repaired my watch with my iPhone. I've also turned off hand-off for the Apple Watch and it still hands-off the call and the keypad won't work.
BTW, I'm often connected with beats to the phone and listening to a podcast or Apple Music when the calls come through (and this is also how I've tested it myself by standing outside and testing with the buzzer). I do hear the music interrupted and can hear the call through my headphones, but again the watch phone app doesn't allow me to interact or send prompts to the call (e.g., buzz someone into the apartment).