Copied from user BostonLaw @ the Apple Discussion forum:
We should all write letters like this and keep sending them to Apple.....!!!!!!!
Dear Mr. Jobs and Apple Computer,
We are your base consumers-- the type of people who will happily wait in line 6 hours and suffer through endless glitches just to try your latest products as soon as you are willing to sell them to us, on the faith that they will live up to your promises. We are the source of most of your advertising as we proudly show the wonders of your products to our friends, coworkers, fellow students, and family members. Most of us have half a dozen or more pieces of Apple hardware. Some of us have a record of loyalty to the Apple brand that dates back to our secondary school days. We are largely the drivers behind Apple's resurgence over the past decade.
We are also a pretty tech savvy crowd-- we know what the competition offers, we know exactly what capabilities your products claim to offer, and we know when we've been misled.
We know that a properly functioning push exchange server means, as you pointed out in your advertising and at WWDC, "instant" updating of our email, calendar, and contacts upon any change to this data at any time, on any computer or iphone that connects to the exchange server. Blackberries have offered this capability for years now. Even my PocketPC from 5 years ago offered this capability-- any change to my email, calendar, or address book on my phone or my computer would update the other device in less than 10 seconds.
In contrast, your 15-45-minute definition of "instant" is unacceptable at best-- at worst, it's grounds for claims of false advertising and fraud.
Please let us know what you plan to do to reconcile your promises with the reality of what your Mobile Me, iPhone, and suite of desktop software really offer us.
Yours truly,
Your customer base
