weird drive crash

[wfriedwald]

I have had drives crash on me before, but this is a new one on me!

* a brand new drive, purchased in July (2020), just about two months old (8TB, Seagate)

* I am using it to store a collection of video files (mostly MKV) format.

* yesterday morning, it was fine.

* yesterday evening, I get back home and turn on the system and the drive. All the files are listed as before, but whenever I play them... nothing happens. every single video file is somehow corrupted.

* I think maybe it's a directory problem, so I run diskWarrior.

* diskWarrior works, BUT after it does its thing - there is no difference - the files are still corrupted, I still can not play them.

* the partial good news is that I have about 80% of this drive backed up from two weeks ago, and I can restore most of the missing files but with some labor on my part.

* anybody have any idea / suggestions / feedback?

W

 

[BrianBaughn]

You didn't say if you had run Disk Utility's First Aid on the drive.

Can you play a copy of one of the video files from another drive (if it will copy)?

Do you have a Windows computer that you can use Seagate's SeaTools to check it? It would probably work in a Bootcamp setup but I don't know about running it via a virtual machine.

 

[wfriedwald]

You didn't say if you had run Disk Utility's First Aid on the drive.

W: ah! rats! I guess I should have done that first?? I tried it just now, no effect.

Can you play a copy of one of the video files from another drive (if it will copy)?

W: yes, it WILL copy but no, the copied file on the new drive will NOT play. I did try that.

Do you have a Windows computer that you can use Seagate's SeaTools to check it? It would probably work in a Bootcamp setup but I don't know about running it via a virtual machine.


W: alas, no I do not have a windows machine. I guess that Seagate does not make a Mac version of their tools app. (Would this Windows app work on a drive formatted in the MAC OS?)

thanks for feedback!

w

 

[Taz Mangus]

I have had drives crash on me before, but this is a new one on me!

* a brand new drive, purchased in July (2020), just about two months old (8TB, Seagate)

* I am using it to store a collection of video files (mostly MKV) format.

* yesterday morning, it was fine.

* yesterday evening, I get back home and turn on the system and the drive. All the files are listed as before, but whenever I play them... nothing happens. every single video file is somehow corrupted.

* I think maybe it's a directory problem, so I run diskWarrior.

* diskWarrior works, BUT after it does its thing - there is no difference - the files are still corrupted, I still can not play them.

* the partial good news is that I have about 80% of this drive backed up from two weeks ago, and I can restore most of the missing files but with some labor on my part.

* anybody have any idea / suggestions / feedback?

W

There's never a dull moment for you.

 

[wfriedwald]

Yes, unfortunately. Three drives have crashed in the last two months, two in mid-July and now this brand new one.

 

[Taz Mangus]

Yes, unfortunately. Three drives have crashed in the last two months, two in mid-July and now this brand new one.

I remember when I had the HGST DeskStar 4 TB hard drives that I was using in a RAID 1 setup. The drives were not very reliable (replaced 4 times under warranty) and noisy. After the fourth time having them replaced, I sent a letter to the CEO of HGST and explained the situation. The CEO had a HGST rep call me and they arranged to send me their UltraStar hard drives. I have not a single issue with the UltraStar drives since they were replaced in 2014. Still going strong to this day (knock on wood).