A senior pal has a non-Silicon iMac running Ventura.
in Mail, under accounts, is his iCloud email account and his wife's iCloud email account.
His account is Active; his wife's is not.
He copies himself on all his outgoing emails.
Over Zoom, I watched him queue up and send me an email from his iCloud account.
I received it, it showed his iCloud email account as the sender; in short...all was fine.
HOWEVER - When, over Zoom, I look at that same email in his inbox [because he copies himself] it is marked as having come from his wife's email account!
I explained I had never seen this before, checked all his email settings and they all made sense, and told him he would have to call Apple.
Disappointingly, Apple was of little help, which was a big surprise to me because they have always been extremely helpful when I have called them. His text to me was: "Lady couldn’t help, suggested restart, she never came back, problem persists."
Can anyone recommend a course of action which I might suggest he try?
Many thanks, as always.
in Mail, under accounts, is his iCloud email account and his wife's iCloud email account.
His account is Active; his wife's is not.
He copies himself on all his outgoing emails.
Over Zoom, I watched him queue up and send me an email from his iCloud account.
I received it, it showed his iCloud email account as the sender; in short...all was fine.
HOWEVER - When, over Zoom, I look at that same email in his inbox [because he copies himself] it is marked as having come from his wife's email account!
I explained I had never seen this before, checked all his email settings and they all made sense, and told him he would have to call Apple.
Disappointingly, Apple was of little help, which was a big surprise to me because they have always been extremely helpful when I have called them. His text to me was: "Lady couldn’t help, suggested restart, she never came back, problem persists."
Can anyone recommend a course of action which I might suggest he try?
Many thanks, as always.
