It acts as if you are pressing the key to shutdown the computer. Can't reproduce in mineI am working with support on this and they said they find no issue in the software logs or hardware tests. Please watch my video to understand the issue.
It works fine when I press normally for half a second. It happens it when it goes into sleep and wait for 10 mins or so. Requires two clicks on touch id. Having said that, my understanding is that touch id should never show you that prompt for shutdown.It acts as if you are pressing the key to shutdown the computer. Can't reproduce in mine
Nope, it doesn't occur with mine. I can't even enable the shutdown menu with onyx. Maybe some residual configuration that you transferred from another Mac with Migration assistant or is it your first Mac?It works fine when I press normally for half a second. It happens it when it goes into sleep and wait for 10 mins or so. Requires two clicks on touch id. Having said that, my understanding is that touch id should never show you that prompt for shutdown.
I cleaned up the whole mac twice and even apple store did that. I was able to reproduce again and they said as the last option they can replace the touch id button.Nope, it doesn't occur with mine. I can't even enable the shutdown menu with onyx. Maybe some residual configuration that you transferred from another Mac with Migration assistant or is it your first Mac?
I'd insist in replacing the whole computerI cleaned up the whole mac twice and even apple store did that. I was able to reproduce again and they said as the last option they can replace the touch id button.
It never hurts to ask for a replacement, especially with a secure biometric.They said they can do it only in first 14 days.
Thanks Robert. They agreed to repair touch id button. I am not sure if they would screw up the hardware if this happens to be software bug in new M1 Pro.It never hurts to ask for a replacement, especially with a secure biometric.
I would send in and let them repair. Make sure you get proof of mailing etc.
I'm having this too suddenly after reinstalling my Mac, while it didn't do it before. Before reinstalling I had the problem that pressing the TouchID button would wake my make and immediately put it back to sleep again. So this definitely seems like a software issue.Thanks Robert. They agreed to repair touch id button. I am not sure if they would screw up the hardware if this happens to be software bug in new M1 Pro.
Hope its a software issue.I'm having this too suddenly after reinstalling my Mac, while it didn't do it before. Before reinstalling I had the problem that pressing the TouchID button would wake my make and immediately put it back to sleep again. So this definitely seems like a software issue.
Seems like a software issue. I had that previously and now it is working as it is supposed to. I've changed nothing, not even the version of macOS Big Sur. I saw this problem since the last update to 11.4.I am working with support on this and they said they find no issue in the software logs or hardware tests. Please watch my video to understand the issue.
It might be a trigger but now I’ve experimented with setting it to immediate to see if that changes anything. It didn’t. Everything continued working as expected. I set it back to 15 minutes and then to 5 minutes. Everything continues to work.I've had the issue throughout all versions of Big Sur (including the current / latest, whilst I was installing when I spoke too the Apple agent). Incidentally, I asked them to set a call back so I could progress the incident for 10:15Hrs on 29/05/21 - and Apple didn't call back. I assumed that perhaps they thought I meant 22:15Hrs but they didn't call then either - so my assumption now is that they're stumped.
In Security & Privacy; I have 5 mins set for require password after sleep; I don't think I've ever changed this. If you have this set to greater (15mins) & have stopped seeing manifestation of the problem, then it could be that the trigger for .. let's call it a bug, is not met as the device is awoken before that period elapses, in most scenarios when awoken?
Interesting issue.
I have never had a problem using Touch ID while on battery. If you are, that isn't normal. You may have a hardware problem.Thank you for the posts above... I continue to have the issue here. I think using it on battery (only) may have a bearing on this?
I had a "call-back" set-up with Apple Support for 29th May as I say above; they didn't call & well I didn't have time to chase it until today so I am on the phone to them now. It is a minor issue to be fair but annoying nonetheless. I'll post here if they come up with anything.
It is also possible the replacement hardware is bad, although the likelihood of that is very slim. Sorry I missed that pertinent part of your earlier post. I hope you get a satisfactory resolution one way or another.The hardware has been replaced (as I explain above), still same, o/s rebuilt, still same, no backup used to restore etc etc. Apple presume it's a software fault which I would agree with but they have not diagnosed it.
I can't say I ever recalled it exhibiting the problem whilst on mains rather than battery - hence my question but thanks for your comment.