Eh, what's wrong with that? Think about how many people are out there who flock to Apple, in particular, because they are technology-averse. Sure, you and I can deal with MAC filtering, WPA2, and firewall ports like we were counting ones and twos. But even on this forum, which has a much higher rate of knowledgeability than the Mac or PC community at large, many people do not have the technical skills, or more particularly, the comfort, to use the current tools available for this purpose.
This person isn't charging ridiculous rates. He/she is not going to become a millionaire doing this. And he/she isn't promising anything magical that is not actually possible or available.
I say, good for her/him. Why not?