What are the odds of Apple fixing the MBP issues?

[bowlman23]

I'm looking to get a MBP, but there are some issues obviously that need to be corrected. I'm looking to purchase in August, which I hope would be adequate time to repair these issues. I know that people generally come on the forum to complain, not to praise, but there seems to be a decent amount of people with problems.

What do you think the odds of Apple fixing the problems?

 

[drumforfun19]

I'm looking to get a MBP, but there are some issues obviously that need to be corrected. I'm looking to purchase in August, which I hope would be adequate time to repair these issues. I know that people generally come on the forum to complain, not to praise, but there seems to be a decent amount of people with problems.

What do you think the odds of Apple fixing the problems?

the problems they are having would be dealing with Quality Control. Mainly Monitoring what comes out of the factory. I doubt the issues are due to the engineering of the computers. Also, most of the parts they use to compose a MBP are ordered from other vendors and companies. So they have to have the other companies tighten up their quality controll as well. But I'm pretty sure they're trying to put out the best product they can within reason.

 

[PDE]

On a scale from 1 to 10, maybe 3. Look at the grainy, uneven backlighting issue of the previous generation. It was never properly resolved, even after a year and a half of people returning these things! Apple likes to ride it out, let people complain and then move on with new technology. I doubt they will fix this anytime soon, but maybe I'm just fed up with them at this point.

 

[Sbrocket]

I'm looking to get a MBP, but there are some issues obviously that need to be corrected. I'm looking to purchase in August, which I hope would be adequate time to repair these issues. I know that people generally come on the forum to complain, not to praise, but there seems to be a decent amount of people with problems.

What do you think the odds of Apple fixing the problems?

I'm not sure exactly what "problems" you're referring to. I have a new 2.4GHz 15" SR MBP and haven't noticed any of this stuff like uneven/bleeding backlighting or poor color on the LCD screens. Personally, I love mine. But if you specifically mentioned what exactly you're talking about instead of generally mentioning "problems" you might get some better responses instead of random complaints.

 

[SirCrumpet]

Seriously man, don't worry about it. Order yourself a mac book pro and be happy - sure there are some people that will get a slightly defective product, but thats the nature of the computer industry, and it happens with every singe machine made by every single brand and its not going to stop in a hurry.

Yes, chances are you'll find more people here complaining than praising, but thats because people complain when they have problems, but are much less willing to put the effort in to come to a third-party unofficial forum to praise when all is going well.

If you do have problems, apple have some of the best support around as far as getting it fixed and replaced, and I'm sure you'll be up and running with a beautifully perfect MacBook Pro in no time

 

[Sopranino]

Although I don't have access to any solid data, I do believe that what we are seeing is nothing more than a statistically normal amount of issues. I also think that the majority of the issues reported are nothing more than the result of a computer slipping past QC at the manufacturers. In a manufacturing situation involving very high volume runs, no manufacturer actually tests ALL of the units, instead they rely on a random sampling system to detect major QC issues.

Sopranino

 

[mayoko185]

There is no issues to fix as far as im concerned

 

[jaduffy108]

Fwiw, I have the last gen 17" MBP (not SR). No problems whatsoever.

 

[Igantius]

If you look at the reader survey that Macintouch did last year (about 3,000 laptops) it found that the 15" MBP was the one most likely to have issues (twice as much compared to the MBs) - the main cuplrit was its new motherboard... Apple fixed it.

When any new tech product is launched - be it phone or computer - teething problems are inevitable. A major factor here is that the manufacturer can only do so much in QC and testing (as Sopranino pointed out) and then if the manufacturer is smart, it will take steps to rectify it.

To bowlman23, I think you would be fine buying now, but if you want to play it safe, wait till the next MBP update as (hopefully) most of the current teething problems will be sorted out.

I would, however, have a look at Macintouch - the site has daily reader reports of user experiences and issues. One reason I recommend it, is that there is some editorial control, which I believe puts the feedback into more context than forum reports, as it accurately reports when changes have been made to products and highlights if people are saying things which are incorrect.

I understand what you mean when you say "there seems to be a decent amount of people with problems", but in response have a look at the thread about 'a MB/magsafe nearly burned my house.'

Reading it, it sounds a significant current issue and one poster asked has Apple sorted it out as this was putting him buying a MB. Although I'm not going to say that this wasn't a serious problem to the OP, but Apple begain replacing/exchanging the older magsafe power adapters six months ago - so the issue was concerning MB/MBP's sold last year, but you wouldn't have understood that from most of the comments in that thread, which I think began a few days ago.

Also, Macintouch's reader survey found six (I think) laptops out of 3,000 had problems with the magsafe - now I'm not saying that this was the exact same ratio worldwide for sure, but from many fourm threads about the subject you would have been forgiven for thinking that the issue was a deliberate plot buy Apple to burn their customers to death while they slept.

Forums can be great for getting info, but they can be great for confusing the issue too.

 

[bowlman23]

If you look at the reader survey that Macintouch did last year (about 3,000 laptops) it found that the 15" MBP was the one most likely to have issues (twice as much compared to the MBs) - the main cuplrit was its new motherboard... Apple fixed it.

When any new tech product is launched - be it phone or computer - teething problems are inevitable. A major factor here is that the manufacturer can only do so much in QC and testing (as Sopranino pointed out) and then if the manufacturer is smart, it will take steps to rectify it.

To bowlman23, I think you would be fine buying now, but if you want to play it safe, wait till the next MBP update as (hopefully) most of the current teething problems will be sorted out.

I would, however, have a look at Macintouch - the site has daily reader reports of user experiences and issues. One reason I recommend it, is that there is some editorial control, which I believe puts the feedback into more context than forum reports, as it accurately reports when changes have been made to products and highlights if people are saying things which are incorrect.

I understand what you mean when you say "there seems to be a decent amount of people with problems", but in response have a look at the thread about 'a MB/magsafe nearly burned my house.'

Reading it, it sounds a significant current issue and one poster asked has Apple sorted it out as this was putting him buying a MB. Although I'm not going to say that this wasn't a serious problem to the OP, but Apple begain replacing/exchanging the older magsafe power adapters six months ago - so the issue was concerning MB/MBP's sold last year, but you wouldn't have understood that from most of the comments in that thread, which I think began a few days ago.

Also, Macintouch's reader survey found six (I think) laptops out of 3,000 had problems with the magsafe - now I'm not saying that this was the exact same ratio worldwide for sure, but from many fourm threads about the subject you would have been forgiven for thinking that the issue was a deliberate plot buy Apple to burn their customers to death while they slept.

Forums can be great for getting info, but they can be great for confusing the issue too.

Thanks for the info. I'm not a MBP hater or anything. I think they look awesome and I'm so close to making the switch, that I guess I just don't want to waste $2000 on something that I'm gonna have to send back. I'm sure anybody would be apprehensive to buy, especially after being on these forums. And to respond to SBRocket, I just meant the yellow tint of the screen, the bowed cases, the thermal paste issues, etc. Trust me, if you would have received a faulty MBP, you would probably be more cautious too.

 

[Taylor C]

Apple -always- fixes these issues, but never publicly announces that they have done so, or even acknowledges that there are any. Just wait a bit before buying. New revisions are never going to be perfect at first.

 

[feh]

Thanks for the info. I'm not a MBP hater or anything. I think they look awesome and I'm so close to making the switch, that I guess I just don't want to waste $2000 on something that I'm gonna have to send back. I'm sure anybody would be apprehensive to buy, especially after being on these forums. And to respond to SBRocket, I just meant the yellow tint of the screen, the bowed cases, the thermal paste issues, etc. Trust me, if you would have received a faulty MBP, you would probably be more cautious too.

If you can live with a stock configuration, instead of ordering you might want to work with an apple store or microcenter where it would be easier to swap out potential lemons. I know from experience that apple stores won't take "custom built" online apple store returns.

I've bought macs from Microcenter before and gotten their own warranty which is superior in many ways to apple care -- basically a no questions asked 100% replacement.

 

[bowlman23]

If you can live with a stock configuration, instead of ordering you might want to work with an apple store or microcenter where it would be easier to swap out potential lemons. I know from experience that apple stores won't take "custom built" online apple store returns.

I've bought macs from Microcenter before and gotten their own warranty which is superior in many ways to apple care -- basically a no questions asked 100% replacement.

I'm going to purchase a stock MBP 2.2 at the Apple store when I do actually buy one. I think I'm going to open up the laptop while I'm at the store to make sure that everything is working at first glance. The closest store is an hour away, so if there are any immediate problems, I can just open it there and exchange it instead of having to make a long trip.

 

[feh]

I'm going to purchase a stock MBP 2.2 at the Apple store when I do actually buy one. I think I'm going to open up the laptop while I'm at the store to make sure that everything is working at first glance. The closest store is an hour away, so if there are any immediate problems, I can just open it there and exchange it instead of having to make a long trip.

another option, if you have a compusa near your house, is to buy it there as they are an authorized reseller now.

http://www.compusa.com/specials/showcases/apple/default.asp

 

[bowlman23]

another option, if you have a compusa near your house, is to buy it there as they are an authorized reseller now.

http://www.compusa.com/specials/showcases/apple/default.asp

The question is can I get the education discount at CompUSA?

 

[flopticalcube]

The question is can I get the education discount at CompUSA?

No.

 

[bowlman23]

No.

Then I will be at the apple store. I can get the free ipod and printer, and save $310 on the MBP and AppleCare.

 

[Reaver]

Fwiw, I have the last gen 17" MBP (not SR). No problems whatsoever.

I right along with you I have last gen 15" MBP and havent seen anything that would even make me wonder if it was bad or something wrong with my machine.

on a side note I don know if my MBP is made out of aluminum its more like titanium this thing has been thru alot and doesnt have a scratch on it.. gets tossed (not literally getting tossed) in and out of my bag and onto desks and the only thing it has it fingerprints which is easily whipped off .