I got mine at 23:45 on launch day, and it's been flawless since day 1. Until yesterday.
On launch day, when I picked up the phone, I wanted a belt clipped case that would protect the phone under all conditions, the mac non-genius had said that this one should do the trick:
http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?mco=DD5719D7&nplm=TN556LL/A
This has a nice padded protective front and rear cover, and a 2-way belt clip, allowing both vertical and horizontal attachment to the belt. Horizontal is the only way to be comfortable with this thing attached to your belt.
All was good with the case for about 4 weeks. Then it started to feel a little loose. Yesterday, while walking through the parking lot trying to keep from getting wet, I heard the worse sound ever. A sound of a light weight plastic "slap", which was the iPhone taking a dive out of the case directly on the pavement.
While the phone was operational, there were some good gouges in the screen (where the plastic screen protector that came with the case didn't cover the screen), and scars in the chrome rim and the two back cases.
I stopped by the Apple store to ask what it would cost to repair the damage. I was promptly told that only a (non-)genius could help me, and that I had to schedule an appointment with them, and that I would have to come back the next day. He seemed to think that it was the best thing since sliced bread. I was annoyed. Even moreso since he didn't offer to make an appointment, or tell me how that worked.
After stopping by another Apple store, and getting the same answer, I managed to get one of the sales guys to tell me how the whole genius thing worked, and how the schedule an appointment. At least he checked to confirm that they would not be able to get me in then.
I scheduled an appointment for today. Went in today, and was certainly not able to "promptly" talk to said (non-)genius, although at least I did eventually get to talk to one.
The reason why I insist in calling them (non-)geniuses is that the guy I ended up talking to was not able to answer any of my questions, and had to keep running behind the curtain. Apparently that's where they keep the "wizard" who has somewhat of a clue.
The answer I ended up getting was that there didn't seem to be anything wrong with it, but that they would fix it for $200. But the (non-)genius was not able to figure out how to use their system to get the repair order in, so had to get the "wizard" to show him. That still didn't work, so I ended up having to talk to the "wizard" anyways.
Both the (non-)genius and the "wizard" seemed to be conspiring to erase this student's powerbook drive. It appears that they thought it was the only way to fix it. I don't know the specifics, but it definitely doesn't sound like either the right way, OR the smart way. Maybe it's the "Apple" way.
The Wizard tells me that it's gonna be "$249, plus $7 shipping". Apparently the price changes, and they never know what it is going to be until they put it in the system. Maybe they have people bidding on the repairs.
Anyways, the phone is supposedly on it's way to be repaired. We'll see what I get back next week.
And for those people that think that the (non-)geniuses are great... They aren't. They certainly are nice, but not exactly what they are cracked up to be. I doubt that any of them knew pi to the 10th digit.
And... DON'T under any circumstance purchase that case. It's just plain evil, and is conspiring to wreck your day and make you cry.
-jt2
On launch day, when I picked up the phone, I wanted a belt clipped case that would protect the phone under all conditions, the mac non-genius had said that this one should do the trick:
http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?mco=DD5719D7&nplm=TN556LL/A
This has a nice padded protective front and rear cover, and a 2-way belt clip, allowing both vertical and horizontal attachment to the belt. Horizontal is the only way to be comfortable with this thing attached to your belt.
All was good with the case for about 4 weeks. Then it started to feel a little loose. Yesterday, while walking through the parking lot trying to keep from getting wet, I heard the worse sound ever. A sound of a light weight plastic "slap", which was the iPhone taking a dive out of the case directly on the pavement.
While the phone was operational, there were some good gouges in the screen (where the plastic screen protector that came with the case didn't cover the screen), and scars in the chrome rim and the two back cases.
I stopped by the Apple store to ask what it would cost to repair the damage. I was promptly told that only a (non-)genius could help me, and that I had to schedule an appointment with them, and that I would have to come back the next day. He seemed to think that it was the best thing since sliced bread. I was annoyed. Even moreso since he didn't offer to make an appointment, or tell me how that worked.
After stopping by another Apple store, and getting the same answer, I managed to get one of the sales guys to tell me how the whole genius thing worked, and how the schedule an appointment. At least he checked to confirm that they would not be able to get me in then.
I scheduled an appointment for today. Went in today, and was certainly not able to "promptly" talk to said (non-)genius, although at least I did eventually get to talk to one.
The reason why I insist in calling them (non-)geniuses is that the guy I ended up talking to was not able to answer any of my questions, and had to keep running behind the curtain. Apparently that's where they keep the "wizard" who has somewhat of a clue.
The answer I ended up getting was that there didn't seem to be anything wrong with it, but that they would fix it for $200. But the (non-)genius was not able to figure out how to use their system to get the repair order in, so had to get the "wizard" to show him. That still didn't work, so I ended up having to talk to the "wizard" anyways.
Both the (non-)genius and the "wizard" seemed to be conspiring to erase this student's powerbook drive. It appears that they thought it was the only way to fix it. I don't know the specifics, but it definitely doesn't sound like either the right way, OR the smart way. Maybe it's the "Apple" way.
The Wizard tells me that it's gonna be "$249, plus $7 shipping". Apparently the price changes, and they never know what it is going to be until they put it in the system. Maybe they have people bidding on the repairs.
Anyways, the phone is supposedly on it's way to be repaired. We'll see what I get back next week.
And for those people that think that the (non-)geniuses are great... They aren't. They certainly are nice, but not exactly what they are cracked up to be. I doubt that any of them knew pi to the 10th digit.
And... DON'T under any circumstance purchase that case. It's just plain evil, and is conspiring to wreck your day and make you cry.
-jt2
